Salesforce Solution Architect
Location
London, UK
Role
Architect
Contract
Permanent
Salary
--
Join PolSource, one of the fastest growing global Salesforce Platinum Partners, with a reputation for industry innovation and delivering success. Known as the "global boutique" Systems Integrator, we focus 100% on the Salesforce platform, helping customers with digital transformation through advisory, implementation, and managed services.
About The Role:
A Solution Architect is responsible for the design of one or more applications or services within the Salesforce platform, and is an intricate part of a solution development and project team. You must have a balanced mix of technical and business skills, and will work with the customer and team on a creating a streamlined strategic plan.
Responsibilities:
About The Role:
A Solution Architect is responsible for the design of one or more applications or services within the Salesforce platform, and is an intricate part of a solution development and project team. You must have a balanced mix of technical and business skills, and will work with the customer and team on a creating a streamlined strategic plan.
Responsibilities:
- Serves as a functional and technical leader for Salesforce projects
- Translates business requirements into well written user stories and well architected solutions that best leverage the Salesforce platform and products
- Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility, functionality, and fit for a client's specific business needs
- Define business outcomes and success criteria
- Engage with customer stakeholders, project management, product owner, SMEs, and our internal delivery team to design and deliver the best possible solution
- Provide thought leadership on improving customer operations through the use of Salesforce
- Perform fit-gap analysis between customer requirements and Salesforce capabilities
- Create solution design documents including user stories and process flows
- Handle multiple, simultaneous clients
- Be driven by customer success with a roll up your sleeves, solution oriented, and team player attitude
- Facilitate discovery and working sessions, managing the participants and agenda to drive understanding of business needs and pain points
- Provide technical support in sales calls, solution presentations, and assist with sizing customer requirements
- Build strong customer relationships and become a trusted advisor
Required Experience and Education:
- Proven experience as a Salesforce Solution Architect
- CRM industry experience including other CRM software
- Software Consulting experience, particularly working on large, enterprise projects
- Advanced experience with Salesforce.com configuration and custom development
- Expert understanding of the core Salesforce platform (Sales Cloud, Service Cloud, Community Cloud)
- Proven ability to design and optimise business processes and integrate business processes across disparate systems
- Excellent written and oral communications skills
- Experience writing user stories to capture Salesforce requirements
- Active Salesforce Certifications (Sales, Service, Community, FSL, and CPQ strongly preferred)
- Experience in agile approaches to project management
- Experience with data migrations from third-party systems to Salesforce
- Experience with enterprise integration tools and extract, transformation and load (ETL) tools a plus
- Application development experience with Javascript, XML, HTTP, Java, C++, ASP, SQL a plus
- Must be authorised to work for any employer in the UK
PolSource is an Equal Opportunities Employer
PolSource
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