SalesForce Administrator

Salary: Up to £45,000 • Location: Manchester

SalesForce Administrator

Manchester

Up to £45,000 dependant on experience

Job Purpose

To manage a backlog of change from Sales, Service and Finance understanding the overall impact of changes in order to support prioritisation decisions to ensure that changes, reports and new features align with the sales process and are sympathetic with the current implementation.

Dimensions

Managing change to and data provision from a SalesForce org with over 50 seats in a sales lead context with a large appetite for optimisation through data lead change. Supporting sales team optimisation to generate revenues of several millions.

Reports To

Head of Salesforce

Internal and External Relationships

Head of Sales, Head of Service, Sales Campaign Manager, CEO, Financial Controller

Other Context

Bright operates internationally with customers in 4 territories delivering a superb digital product to over a quarter of a million users. The strong inside sales team have a track record for selling so the demand for data to optimise the sales process, and changes to support that optimisation is high. With an existing highly capable Salesforce development and administration team and an emerging BI team able in support.

Skills

• Able to understand a sales organisations process and data needs to support the optimisation of the organisation
• Able to understand the impact of proposed changes and support the prioritisation of those changes in order to maximise benefit from investment
• Experience of working in a SalesForce context in a sales lead organisation so able to understand the process, and data needs and support required
• Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
• Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
• Exhibit cross functional behaviour and support other competencies within the company
• Ability to communicate with many roles in the business in a way that can easily be understood, to negotiate with the senior and inexperienced colleagues to determine why a feature should be built and what the feature should be in order to support the business goals.
• Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family

*Accountability *

• Elicit, elaborate and maintain vision, drivers and CSF's
• Identify stakeholders, their role and engage them to determine their needs
• Breakdown features into independent features that have value, can be estimated, are appropriately sized and testable
• Build maintain and communicate a release strategy that maximises opportunities for incremental delivery
• Support the product owner in development of a release plan
• Elaborate requirements collaboratively with other members of the team and the stakeholders
• Express the requirement as a suitably sized feature that is independent where the value is clear the feature can be estimated and tested
• Maintain a backlog of change that is elaborated at an appropriate level for the part of the development cycle that the feature is at
• Maintain a catalogue of NFR's
• Negotiate features to balance complexity, speed to market and other competing pressures with stakeholders and team members
• Support testing of features by being the requirement authority for a feature
• Have sufficient detail to plan the feature when appropriate.

Benefits

• Profit share scheme
• 25 days’ holiday, plus bank holidays
• Day off on your birthday
• Holidays increase after 2- and 5-years’ service.
• Pension Plan and Life Insurance
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes

We are BrightHR; the only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. We are on a mission to transform people management for businesses. We’ve been making life easier for employers since 2015 with our range of innovative software, are providing HR, H&S, and business support to over 100,000 businesses globally. We are a people business. The market moves quickly and so do we. We put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind.