At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R25762 Salesforce Administrator (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$76,900

Compensation Maximum:$123,200

Summary:

Salesforce Administrator

The Salesforce Administrator will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.

Job Description:

• Expand use of Salesforce – attend planning meetings, assist with determining if /how Salesforce can be used in new ways as opposed to purchasing a new internal system.
• Assist sales management to create processes in Salesforce to help monitor activities, trends, sales and leads.
• Communicate regularly with user base regarding new features, enhancements and changes to the system.
• Monitor usage and mentor users/groups needing assistance.
• Continually seek ways to further enhance the end-user experience.
• Be the company SME on Salesforce

Process Creation, Documentation and Maintenance -

• Document company processes and workflows.
• Develop process documentation and field maps.
• Create new processes and associated reporting.

Data Quality, Migration and Maintenance -

• Assist with migration from legacy systems/processes into Salesforce
• Import data as appropriate.
• Monitor and manage exception logs for back end system integration with Salesforce
• Monitor and improve data quality.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow.

ESSENTIAL REQUIREMENTS:

A system administrator needs a solid understanding of the organization’s business. They must have solid Salesforce skills and ideally, understand the general concepts and how to apply them to varied solutions. They should be proactive, organized and logical.

QUALIFICATIONS:

• 3 to 5 years of Salesforce administration experience
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code (Apex, s-controls) and/or integration with external systems

Working Conditions

• Ability to participate in 24x7 off hour/on call on a rotating basis.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience in the configuration, support, analysis and problem solving related to enterprise systems.
• Demonstrated knowledge and understanding of unit, functional, and performance testing along with testing automation.
• Demonstrated experience developing user acceptance testing plans and strategies.
• Demonstrated experience working with process workflows and processing systems.
• Solid knowledge and understanding of process management and how technology can be used to automate and improve business processes.
• Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
• Demonstrated experience using multiple facilitation techniques and other methods to elicit and document requirements and resolve conflicts among project stakeholders.
• Extensive knowledge and understanding of system development life cycle (SDLC) methodologies.
• Solid knowledge of general business operations, objectives, and strategies.

Travel Requirements

• This position requires travel up to 10% of the time.

Additional Job Information:

We are open to a remote/work from home employee!

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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