Director Salesforce Configuration
Location
Philadelphia, Pennsylvania, United States
Role
Other
Contract
Internship
Salary
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Your career starts now. We’re looking for the next generation of health care leaders.
At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.
Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.
Responsibilities:
As The Director of Salesforce Configuration Business Solutions, you will be responsible for strategic roadmap planning and development while working closely with the leadership, stakeholders and user groups. You will lead, manage and coach a team of high performing Salesforce and Business Solutions Specialists. The ideal candidate will understand both SDLC, Salesforce CRM and Facets Configuration/ Operations within an Agile environment. You will be a strategic thought partner and collaborate with internal teams including IT, Provider, Member, Utilization management, Local Market Plan resources, Training and Change Management. A complete understanding of data requirements and structure is required to execute on both the CRM and Business Solutions. You will work as part of a team of problem solvers, helping to solve business issues from strategy to execution, looking for opportunities to scale efficiencies and new ways of working across multiple projects and environments while partnering with business and IT leaders throughout the organization to assist them on their CRM journey and business growth.
Education/ Experience:
- Requires the understanding and ability to solve business and technology challenges related to the implementation of CRM technologies, delivery of Enterprise Social platforms, and designing and developing platform based applications that meet client business needs.
- Perform as a leader-supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely meaningful written and verbal feedback.
- Utilizing PC applications (i.e. Microsoft Word, Excel, PowerPoint and Visio) and business levels of fluency in multiple languages to write, communicate, facilitate, and present clearly, emphasizing the ability to capture effectively clients' needs and understand their process enough to be able to translate those needs in to system functionality.
- Implementing system applications, software configurations, and XML or other related coding in the following CRM technological product suites; Salesforce.com, SAP, Oracle.
- Bachelor Degree preferred with a minimum of eight (8) years of experience related to integrated healthcare business technology.
- Bachelor’s Degree preferred.
Amerihealth
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