Senior Salesforce Engineer

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Hybrid

Job Description

Salesforce Engineer

As part of the Enterprise IT team for Distribution Business Unit, we are looking for a Salesforce Engineer who will be responsible for supporting, developing and enhancing our Salesforce applications.

The Salesforce Software Engineer will play a key role in strategic ongoing development and enhancement projects, related to support of the Salesforce.com CRM platform. This role collaborates with functional leaders from various business units to identify, define, and implement changes and enhancements that meet business requirements in a dynamic environment.

JOB ACCOUNTABILITIES:

• Assist in the development and enhancement of John Hancock’s existing Salesforce implementations via both native metadata configuration and custom development using Apex, Visualforce, Lightning Aura, Lightning web components and other external languages

• Use Salesforce functionalities, as well as external tools as appropriate, to implement changes and new features

• Work with Business teams to groom stories and consult with product owners on business requirements

• Help to design, develop, test new Salesforce solutions and bug fix code.

• Maintain lean documentation throughout the development process.

• Actively participate in all Agile ceremonies (Sprint Planning, Daily Scrum, Retrospective, Reviews, etc…)

• Participate in continuous delivery, optimization, monitoring, release management and support the end to end release process.

• Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices

• Log and track identified problems through to resolution

• Collaborate with system administrators, consultants, other engineers, and analysts to uncover pain points with processes and identify optimization opportunities

• Prototype and pilot new tools and features to help deliver faster, with less manual intervention

• Promote agile principles and methodology, follow various engineering practices and approaches

• Develop clean, maintainable, readable code that is scalable and secure. Participate in design and code reviews to ensure the same.

• Design and develops pages, templates and components with which a content author interacts to build the desired user experience as communicated by the product owners

• Promote and advance the use of site-wide style guides and template development

• Resolve issues surrounding performance, response times, capacity and system limitations.

EXPERIENCE AND EDUCATION:

• Bachelor’s Degree in Computer Science, Information Systems, or similar field.

• 3+ years Salesforce Developer experience

• 5+ years of Enterprise development experience

• Salesforce Development experience using Apex, Visualforce, Lightning Aura, LWC, SOQL.

• Familiarity with multiple programming environments and tools (e.g. JavaScript, CSS, JSON, HTML)

• Exposure to REST based web services

• Salesforce Certified Platform Developer credentials

• Strong understanding of domain-driven design and application design patterns

• Copado knowledge & hands-on experience

• Mindset to design for processes that are efficient and solutions that are scalable.

• Strong written and verbal communication skills

• Ability to manage multiple cross-functional projects simultaneously

• Exemplary interpersonal and refined relationship-building skills

• Strong analytical thinking capabilities and creative problem-solving skills

• Ability to understand new information and ideas and evaluate the impact on current processes

• Familiarity with Agile methodology.

• Willingness to work with team members; able to coach, participate in code reviews, share skills and methods

NICE TO HAVE/DEFINITE EDGE:

• Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features

• Consulting Experience with Salesforce.com implementations, upgrades, integrations and customizations

• Direct experience with related Salesforce platform tools like Checkmarx, Docusign, Spanning, Mulesoft, Informatica

• Financial Services Experience

• Additional Salesforce certifications

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .

The annual base salary for this role is listed below.

Primary Location

Boston, Massachusetts

Salary range is expected to be between

$99,470.00 USD - $184,730.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)