Associate Program Manager, Salesforce Pledge
Location
San Francisco, CA, USA
Role
Project Manager
Contract
Permanent
Salary
--
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Finance and Operations
Job Details
About Salesforce:
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities
Our Department:
The Customer Experience (CX) team at Salesforce is dedicated to bringing teams across the company together to deliver on our brand promise and create exceptional customer experiences at every interaction, from digital touchpoints to engagements with our sales teams to programs and services that deliver customer success. We collaborate with all functions and all levels of the organization to deliver on prioritized customer experience initiatives through our internal program called the “Salesforce Pledge”. We model the way in putting the customer at the center of everything we do by bringing the voice of our customers to light, driving action with data and insights, and building the muscles and expertise in customer experience management.
Role Description:
We are looking for an Associate Program Manager to join this small but mighty team to scale our processes and drive awareness and enablement across Salesforce in the areas of CX (Customer Experience). Our job is to help every employee be a Chief Customer Success Officer, so that no matter what role they are in, they are empowered to drive change and create great experiences our customers expect of us. You will play a crucial role in building the best in class Program Management Office (PMO) for the Salesforce Pledge - driving program communications, supporting cross-functional prioritizations, and bringing critical projects to light across different audiences. You will also work cross-functionally to keep projects moving forward, removing obstacles where needed and raising visibility to leaders. This is a unique opportunity to work across all teams at Salesforce and gain visibility and insights to key areas of our business including Products, Partners, Sales, and Customer Success. You will get to participate in discussions with top executives and ultimately make a difference for our customers.
Responsibilities:
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities
Our Department:
The Customer Experience (CX) team at Salesforce is dedicated to bringing teams across the company together to deliver on our brand promise and create exceptional customer experiences at every interaction, from digital touchpoints to engagements with our sales teams to programs and services that deliver customer success. We collaborate with all functions and all levels of the organization to deliver on prioritized customer experience initiatives through our internal program called the “Salesforce Pledge”. We model the way in putting the customer at the center of everything we do by bringing the voice of our customers to light, driving action with data and insights, and building the muscles and expertise in customer experience management.
Role Description:
We are looking for an Associate Program Manager to join this small but mighty team to scale our processes and drive awareness and enablement across Salesforce in the areas of CX (Customer Experience). Our job is to help every employee be a Chief Customer Success Officer, so that no matter what role they are in, they are empowered to drive change and create great experiences our customers expect of us. You will play a crucial role in building the best in class Program Management Office (PMO) for the Salesforce Pledge - driving program communications, supporting cross-functional prioritizations, and bringing critical projects to light across different audiences. You will also work cross-functionally to keep projects moving forward, removing obstacles where needed and raising visibility to leaders. This is a unique opportunity to work across all teams at Salesforce and gain visibility and insights to key areas of our business including Products, Partners, Sales, and Customer Success. You will get to participate in discussions with top executives and ultimately make a difference for our customers.
Responsibilities:
- Create appropriate documentation, including but not limited to : agendas, capturing accomplishments and obstacles. Identify and mitigate risks
- Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success
- Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for key projects
- Coordinate and gather project updates with initiative owners, and prepare presentations as needed
- Own and manage program contents and inventory of customer stories
Minimum Requirements:
- BA/BS degree or equivalent experience in customer experience, design thinking, program management or high-tech
- 1-2+ years experience in Project or Program Management with proven track record of delivering value, and managing cross functional projects for large organizations
- Excellent interpersonal and communications skills
Preferred Requirements:
- Strong organizational skills and keen attention to details
- Passionate about customer success/experience and a get it done attitude
- Demonstrated project leadership skills, and negotiation and conflict management
- Self-starter and high degree of motivation to go above and beyond the task at hand
- Strong storyteller with ability to present to an executive audience
- High energy with the ability to successfully drive projects with minimal guidance
- Proven experience thinking out-of-the-box and demonstrated ability to structure complex problems and develop solution
- Ability to adapt to changing priorities
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
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