Senior Manager - Salesforce Solutions

1571 days ago

Location
Los Angeles, CA, USA
Role
Project Manager
Contract
Permanent
Salary
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At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first, highly collaborative culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That's why inclusion and diversity is one of our core values.
Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

Ready to thrive in the next step on your career journey?

West Monroe Partners is currently seeking a Senior Manager with expertise in CRM business consulting to join our Customer Solutions practice in Los Angeles. The Senior Manager will be responsible for leading project teams gathering requirements, designing solutions, and implementing configurations on Salesforce. The Senior Manager also develops methodology and best practices with the national Customer Solutions practice team, and actively leads and participates in CRM business development opportunities. The ideal candidates will have a minimum of 15 years consulting to Fortune 500 and/or middle-market companies and will have led and managed CRM engagements across several industries.

Responsibilities:

Client Delivery

Serve as act as Project Manager for several key clients responsible for day to day operations on one or more projects
Communicate and report project status to client leadership and IT management, including budget, risks and general business issues
Report budget and finances
Mentor and manage teams of Consultants to be able to keep project on time as well as review work done by the team
Understand CRM technologies being used on a project to be able to direct how to design, develop, test, and implement a technical implementation project
Quickly respond to client requests for immediate issues while also being able to drive projects to completion
Analyze each client's specific request and determine the underlying problem and recommend proper solutions
On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives
On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, testing application and delivering training

People and Practice Development

Identify strengths and issues; drive and develop better behavior to create strong consultants
Participate actively in the recruiting process for other consultants
Drive the development and enhancement of WMP’s methodologies and approaches to client delivery and provide thought leadership for internal practice development
Coach and manage other consultants and participate actively in the performance expectation process

Business Development

Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning
Present solutions and proposals to clients and prospects
Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans
Create work plans, pricing estimates, and risk assessments for prospects
Actively build a professional network and affiliate network in the local community
Successfully manage alliance relationships
Participate in key client relationships and growing those accounts within Customer Experience practice and cross selling to other areas within WMP

Other responsibilities:

Manage client relationships and meet with clients to determine business and functional requirements
Assist in re-engineering business operations and system processes around front office customer experiences.
Strong analytical and Salesforce product knowledge skills including a thorough understanding of how to interpret customer business needs and the translation of those needs into technology and operational requirements

Qualifications:

10+ years of experience working for a consulting firm or a professional services division of a software company in a consulting manager role
Strong understanding of the Force.com Platform (including deep knowledge of 2-3 of the Salesforce stack, e.g. Salesforce Sales Cloud, Service Cloud, or other CRM technology solutions)
Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
Candidates will be considered for depth on other CRM packages (Microsoft CRM, SAP CRM, SalesLogix, Oracle On-Demand, and the like)
Excellent organizational, verbal, presentation/facilitation and written communication skills
Ability to work well with people including project stakeholders and project team members
Proactive desire to continue to broaden and deepen business and consulting skills
Ability to work both independently and within a team environment backed up by strong communication skills
A commitment to inclusion and diversity, and openness to new ideas and perspectives
2-3 years of business development experience in a consulting firm
Bachelor’s Degree in a relevant field or equivalent experience required
Ability to travel up 50-80% nationally * (post covid-19)
Candidates must be eligible to work in the United States without limitation.

Ready to get started? Join our team and make an impact.

To learn more about inclusion and diversity at West Monroe, visit www.wmp.com/inclusion.

West Monroe Partners is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.