CRM Specialist

Are you interested in joining one of the leading companies in pharma industry and to develop a long term path in a large multinational environment? We are seeking a CRM Specialist to join our team and to contribute to consolidate and evolve the CRM ecosystem. This position is a great opportunity for those interested in driving innovation and meaningful change. This position is aimed to support CRM & Omnichannel Events Associate Director to coordinate the business as usual activities and to consolidate and evolve CRM landscape. The position also requires the ability to effectively interact with a variety of internal and external stakeholders, both at local an international level.

Main functions

• Supporting the management and governance of the CRM corporate tool, with special focus on the Events Management module.
• Management and delivery of the business as usual operations of the CRM platform and Events module, guaranteeing compliance with established procedures and controls. Supervising the resolution of incidences and escalating accordingly when needed.
• Supporting on monitoring event data to make sure it is being reflected accurately and according to compliance.
• Contributing to lead the processes of continuous improvement with the objective to ensure quality and completeness of the information in the corporate CRM.
• Supporting the implementation, running and improvement of other CRM features and modules. Monitoring and tracking the development of Veeva product to assess new features to come
• Participating in key strategic CRM projects, both local and regional. Supporting the change management processes around CRM strategy, providing end-user training, preparing training materials, handling workshops, etc.
• Work collaboratively with CRM admin and other internal roles. The position requires the ability to effectively interact with a variety of internal and external stakeholders as it could be business teams, Regional Hubs and IT department.
• Participating in data revision and data cleanse initiatives. Collaborating in data analysis and data system extractions. Performing data processing to ensure its quality and consistency across different associated systems

Education, Skills & Experience Required

Background & Experience

• Bachelors or master degree (Engineering, Marketing, Business, etc.) from accredited institution
• Ideally 2 years experience in the pharmaceutical industry
• Experience as CRM administrator in Salesforce based solutions (ideally Veeva).
• Proficiency with Microsoft Office tools, with special attention to excel
• Solid understanding of the pharmaceutical/life sciences industry, core business questions and related data sources.

Skills & Abilities Required:

• Fluent in English and Spanish
• Strong analytical and problem solving skills
• Good project management skills
• Ablitily to multitask within given timelines
• Interpersonal Communication
• Change Management
• Customer Focus
• Strong team player
• Proactive, continuous improvement mindset

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R168910