Salesforce Software Asset Manager F/M

You will be part of the Digital Solutions CRM Team within the Digital & IT Group in an international environment.

During your mission you will:

• Enable the Group to accelerate its growth and innovation by getting the most possible value from the different Salesforce Platforms, software components and their usage (>10k users in the world).

• Interact with the editor and external ecosystems to understand plans, evolutions, trends concerning Salesforce CRM market and identify and facilitate opportunities for the Saint-Gobain, as well as possible risks or issues.

• Your responsibilities include ensuring that software meets Saint-Gobain technical and Cybersecurity needs and that Saint-Gobain is in compliance with licensing terms.

• Your main contacts are:
  • Salesforce Sales, Engineers and Products managers,
  • your pairs in other similar companies (for benchmark)
  • other applications partners interacting with Salesforce and
  • Business and Technical colleagues worldwide inside the group

Your responsibilities

• Define and implement procedures to handle centralized Salesforce Software Requests coming from any business inside the Group: reception of the requests, approvals, acquisition when appropriate, assignment or re-assignment, re-invoicing to the entities.
• Purchase and make available (assign) Software when requested and following procedures.
• Regularly swap (change one license nature into another) and transfer licenses as per agreed rules with the Editor and according to internal procedures.
• Store all related license documentation.
• Make sure that Saint-Gobain is compliant with License agreements and being ‘Audit Ready’.
• Provide visibility via dashboards/reports about type licenses and usage. Identify and implement the necessary Kpis to measure the usage of Salesforce software and make them visible at the right level of the organization.
• Elaborate plans to optimize the usage of acquired licenses and reduce costs by avoiding redundant new acquisitions.
• Promote education on software features and capabilities via communications, demos and participate/animate user Communities.
• Responsible for le licenses lifecycle from the moment is requested, through procurement, deployment, recycling and finally retirement.
• Work closely with cost-control team for all financial aspects, with special focus on clear and as simple as possible recharging rules to the businesses.
• Promote and facilitate Proof of Concept projects with the intention to spread and scale when appropriate.
• Contribute to share best practices and solutions with Group Digital & IT CRM Team.
• Actively contribute to communicate the CRM Offer in the Group through Communities, Newsletters, Saint-Gobain UniCampus, and LiveChats.

As part of a dynamic team, you will collaborate with profiles with complementary skills to ensure the success of the subjects entrusted to you.

• You have a master degree (BAC+5) from an engineering or business school (or an equivalent degree).
• You have at least 5 years’ experience in project management or support on software platforms (Salesforce is appreciated) related to Sales and Marketing processes.
• You enjoy dealing with external partners (software editors, others companies), participating to external meetings and events. You are curious; also you have excellent communication skills and are convincing in getting your ideas across. You have analytical and writing skills.
• You have experience in managing budgets and ability to manipulate data and summaries complex reports to present to non-specialists. You have experience of flexible and proactively gathering and analyzing information.
• You have the ability to handle confidential information with tact and sensitivity, and confidence to take charge of diverse tasks and deliver high quality work in a challenging and ever-changing environment.
• You have strong personal organization skills and ability to manage own time to meet deadlines
• You are able to travel around the world to meet Saint-Gobain business when appropriate.
• You are fluent in English and French, both written and spoken.

Technical Context :

Salesforce Platform software (Sales Cloud & Service Cloud, CPQ, Tableau CRM, Pardot, etc) and other possible software available in AppExchange.

At Saint-Gobain, our purpose is to ‘Make the world a better home’. We are both manufacturers and distributors. Together with and for our customers, we design materials and solutions that have a positive impact on everyone’s life and provide well-being, quality of life and performance, while caring for the planet. Our materials can be found everywhere in our living places and daily life: in buildings, transportation, infrastructure and in many industrial applications.

Innovative. Customer Focused. Agile. Open and Engaging. Entrepreneurial. These are our key attitudes and the way we like to work at Saint-Gobain. If this sounds like you, please apply to this position.