Salesforce Administrator

1672 days ago

Location
Oakland, CA, USA
Role
Administrator
Contract
Permanent
Salary
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Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world’s first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care.

More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.

Topcon’s software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.

The Salesforce Administrator will assist in the ongoing support and administration of the Global Salesforce.com environment. This role will work closely with functional leaders, sales team members and subject matter experts identify, develop and deploy new business processes including: Quote-to-Cash, Third-Party Application Integration, Community portals, business process automation and more. This role is part business analyst, part administrator. This role will be responsible for executing day-to-day configuration, support and maintenance of our Salesforce platform.

Responsibilities:

Handle all basic administrative functions including user account maintenance, reporting, security, workflows and other tasks
Work with management team to establish suitable processes to support administrative, development, and change management activities
Effectively act as the liaison between our users, vendors and the application development teams
Operate independently with members of the user community to define and document development requirements

Required:

Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, while managing stakeholder expectations
Creative thinker with strong problem-solving skills
Strong verbal and written communication skills
Ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, distill high-level information into details
Strong understanding of Salesforce.com best practices and functionality
Documented history of successfully driving projects to completion
Demonstrated ability to understand and articulate complex requirements information to a general understanding, and distinguish user requests from the underlying true needs
Fundamental understanding of databases, and how they interact with one another

Qualifications:

B.S. in Computer Science, Engineering, Information Technology or related degree (required).
Minimum of 2 years of experience as a Salesforce.com administrator
Experience in Salesforce business processes: Campaign Management, Lead Management, Opportunity Management, Account Management and Forecasting. Experience customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
Salesforce Commerce Cloud and CPQ experience preferred.