Manager of Salesforce CX Business Analyst/Consultants
Location
Remote, United States
Role
Consultant
Contract
Permanent
Salary
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Overview:DEG is seeking a Manager of the Salesforce CX implementation team. This person will work with the Business Analyst/Consultant team to deliver high-quality solutions for our clients. This person will be responsible for the overall health and success of the team, ensuring that our processes, methodologies and ways of working are clearly defined within the team and consistently used across projects.
This person will play a critical role in the growth of the team and the Salesforce practice as a whole. They will collaborate with other leaders in the organization and will contribute to cross-functional and cross-cloud initiatives. This person will work with the team to identify opportunities for improvements in our processes, tools and templates and will drive the adoption of best practices helping to elevate the teams overall performance.
A successful candidate will have hands on experience working in the Salesforce core platform, experience managing individuals and familiarity working with external clients in a professional services organization. This person will know how to deliver high-quality Salesforce solutions.
Responsibilities
This person will play a critical role in the growth of the team and the Salesforce practice as a whole. They will collaborate with other leaders in the organization and will contribute to cross-functional and cross-cloud initiatives. This person will work with the team to identify opportunities for improvements in our processes, tools and templates and will drive the adoption of best practices helping to elevate the teams overall performance.
A successful candidate will have hands on experience working in the Salesforce core platform, experience managing individuals and familiarity working with external clients in a professional services organization. This person will know how to deliver high-quality Salesforce solutions.
Responsibilities
- Overall growth, development and retention of the CX implementation team
- Provide leadership within the Salesforce CX practice
- Act as an escalation point for client situations
- Provide consultation and solutioning during sales engagements
- Lead scoping and estimation efforts
- Coach and provide mentorship to members of the team
- Conduct 1:1's with team members
- Facilitate regular team meetings
- Create and/or review estimates for projects
- Participate in internal escalation meetings
- Identify potential risk on projects and implement mitigation strategies
- Guide team members through client responses to escalations
- Identify opportunities for process improvements
- Monitor staffing levels
- Recruit new talent to join the team
- Maintain a healthy and stable work-life balance for the team
- Coach and mentor team members to grow their Salesforce knowledge and ability to implement on time and on budget.
- Assist project teams is critical decision making
Qualifications
- Experience implementing and configuring Sales Cloud, Service Cloud and Experience Cloud
- Strong communication skills and comfortable presenting information to internal and external stakeholders
- Experience working in a professional services organization
- Strong understanding of the Salesforce core platform (Sales, Service and Experience Cloud)
- Self-starter and able to operate independently
- Motivated to help individuals grow their career
Benefits
- Multiple health plan options, including supplemental insurance and pre-tax FSAs
- Life insurance, AD&D, and short- and long-term disability plans with company-paid premium
- Ample paid time off, holidays, and flex time
- Fully paid leave for new parents, including maternity, paternity, and adoption leave with financial assistance
- Additional paid-leave options, like military leave for active duty service members deployed to full-time service and disaster leave for those who experience a natural disaster affecting themselves or their immediate family
- 401(k) retirement savings plan with auto-enrollment and a company-sponsored matching program
- Bonus plans based on company and individual performance
- Culture Club social events throughout the year
- Free refreshments, including soda, juice, sparkling water, and Roasterie hot and nitro cold brew coffee in our company coffeehouse, as well as free on-tap and bottle beer for our weekly Beer:30
DEG is an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About DEG
Digital is in our DNA. Since our founding in 1999, DEG has become one of the fastest-growing agencies in the country. A member of Dentsu, we are a global, full-service digital experience agency crafting solutions that help national and global brands meet their business objectives. While other shops are now working to grow their digital presences, we were born here.
Our associates are always evolving and finding new ways to collaborate together to solve our clients’ toughest challenges. After all, at DEG the best idea wins—no matter where it comes from.
Here, you can grow and pursue your passions, prioritize your family, contribute to your community, and actively travel. Our “work hard, play hard” mentality provides everyone with a fun, casual work environment that embraces new and better ways of doing things, and new and better things to do for our clients. The result is consistently being named one of the best places to work.
The question you must now ask is: Are you ready to evolve?
DEG
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