Salesforce Administrator

1615 days ago

Location
London, England, UK
Role
Administrator
Contract
Contract
Salary
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Are you a certified Salesforce administrator?
Are you proactive and self-motivated?
Do you have a keen interest in working for a leading global company?Euromonitor is a global, data driven company who are leaders in the field of market research. This is an opportunity for a highly organised, collaborative individual to join our technology department.

As part of the business systems team you will be responsible for administering a number of critical systems core to the successful functioning of the company across the Sales, Finance, HR, Research and Tech divisions. You will ensure the health and maintenance of the estate and work closely with users through to senior stakeholders.

Solutions administered by the team currently include the following:

Salesforce (CRM and associated apps/packages including RemedyForce)
Zuora (Billing)
Xactly (Commissions systems)
Marketo (Marketing automation)
Finance systems
HR systems

Key responsibilities (not limited to):

Managing user setup, licenses, profiles and roles
Estate management, data management and quality maintenance
Customization of objects, fields, record types, page layouts etc and maintaining integrations
Monitoring upcoming releases
Logging and tracking issues through to resolution, escalating where needed
Keeping application users informed and supported
Guiding and training the wider Tech Support team on how to resolve issues
Collaboration with the wider Business Systems team
Working closely with third party vendors on BAU or Project ensuring they deliver to appropriate service levels and contracts

Requirements

A customer service focused attitude
Self-drive and determination with a positive, innovative approach
A strong communicator who can engage and build relationships across the business
Fantastic organisational skills; clear ability to plan and prioritise effectively
Sound technical knowledge; good grasp of technology and how that can be put to best use in the companyDue to high levels of applicants we will not be able to respond to all candidates who apply. If you don’t hear back from us then your application for this role has not been successful. It might be that this is not the role for you so please feel free to check out the careers page on our website www.euromonitor.com.

Benefits

Why work for Euromonitor?

International: not only do we have a very multinational workforce in each office but we are all dealing with our 15 offices worldwide on a daily basis. With 15 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.