Salesforce Senior Administrator

Salesforce Senior Administrator

Why the Partnership

When you join the Greater Houston Partnership, you get the opportunity to work with an organization helping guide the future of the Houston region. Our team of professional’s work across multiple disciplines, including: Economic Development (Regional and International), Executive, Finance & Accounting, Marketing & Communications, Member Engagement, Public Policy, Regional Workforce Development, Research, Resources and the Center for Houston’s Future.

Who We Are

The Greater Houston Partnership works to make Houston one of the best places to live, work and build a business. As the economic development organization for the region, the Partnership champions growth across 12 counties by bringing together business and civic-minded leaders who are dedicated to the area’s long-term success. Representing more than 900 member organizations and approximately one-fifth of the region’s workforce, the Partnership is the place companies come together to make an impact.

We look forward to telling you more about the organization and helping determine if a career with the Partnership is right for you.

Today, We Are Looking For
The Salesforce Senior Administratoris responsible for managing and developing the Salesforce platform. The Salesforce Senior Administrator effectively supports the engagement of Partnership members and ensures the organizational data and information integrity across the environments. The Salesforce Senior Administrator leads areas of Salesforce.com, Cloud-hosted infrastructure, reports, and strategic development.

Primary Duties and Responsibilities

The following responsibilities are essential to job performance:

Salesforce Platform Management and Development

• Establish and enforce change control and best practices regarding system maintenance, configuration, development, testing, data integrity, etc.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, approval processes, installed packages, etc.
• Collaborate in the life cycle development of the Salesforce Sales Cloud platform; this includes planning, development, testing, and deployment
• Manage and maintain user licenses, roles/profiles, security settings, access settings

Reports and Systems Support

• Manage, create, and maintain reports and dashboards in Salesforce
• Manage data imports, database de-duping, and cleanup
• Maintain and create reports using Vue and published in Vercel
• Monitor functions related to Salesforce integrations in Azure
• Monitor data in MongoDB Cloud Data Lake
• Manage and resolve support ticket submissions
• Uses the information in systems to support the Partnership’s efforts in the engagement of members
• Recommend opportunities for improvement and communicate updates or changes organization-wide
• Other duties as assigned.

Knowledge, Skills, and Abilities
The following knowledge, skills, and abilities are desirable for job success:

• 4+ years of experience in systems and account management operations
• Demonstrate knowledge and experience with information management
• Understanding of the types of data, reports, practices, records administration, and database administration needed to support the organization
• Working knowledge of SQL
• Experience creating and publishing PowerBI dashboards utilizing external (APIs) and internal data sources
• Experience with data model and deduping data using Cloudingo
• Proficiency in software programs including, but not limited to, the following:
• Salesforce
• Azure Application Hosting
• MS Project
• Virtual Meeting Platforms (Zoom, Teams, etc.)
• Ability to prioritize multiple, simultaneous assignments

Behavioral Competencies- Attributes, Behaviors, and Characteristics (ABC’s)

• Achievement Focus - Recognizes and acts on opportunities; demonstrates persistence and overcomes obstacles.
• Accountable- Willing to be judged; takes ownership; makes decisions; overcomes obstacles; takes initiative and finishes a job at a high-level of excellence.
• Judgement- Makes timely decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions.
• Teamwork – Balances team and individual responsibilities, contributes to building a positive team spirit, exhibits objectivity and openness to others’ views, gives and welcomes feedback, and puts success of team above own interests.
• Executes with excellence – Consistently delivers on promises to the highest standards, appreciates and demands quality, goes the extra mile.
• Exceptional communicator- Communicates effectively and persuasively, both verbally and in writing; can write prose with proper grammar and syntax; listens actively; builds trust; uses the appropriate media for the situation; knows what and when to communicate to a particular audience.
• Nimble, flexible- Adaptable; manages ambiguity; embraces change; considers change vital in pursuit of GHP’s Mission; stretches to get job done.

Education Requirements

• Bachelor’s degree

Required Experience

• A minimum of four years of progressively responsible experience in database management, strategic reporting, and executive analytics or a combination of these.

Physical Requirements

• Good vision and hearing acuity (with adaptive aids if necessary).
• Manual dexterity and skillful use of computer keyboard.
• Physical exertion includes bending, pushing, standing, and walking. Must be able to move or lift approximately 25 pounds on occasion.

Mental and Aptitude Requirements

• Job requires the ability to hear, see, and talk; analytical, conceptual, problem-solving, planning and decision-making skills.

Safety Requirements

• Adhere to office safety policies.

Benefits

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation commensurate with experience. We also offer an extensive benefits package including paid garage parking, generous paid time off, medical, dental and vision benefits, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

The Greater Houston Partnership is Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person