Salesforce Administrator

1512 days ago

Location
Chelmsford, Massachusetts, United States
Role
Administrator
Contract
Permanent
Salary
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Alexander Technology Group is seeking a Salesforce Administrator for a client located in Chelmsford, MA and requires 100% onsite. This is a full time opportunity. The main responsibility will be day to day administration of the Salesforce platform.
Responsibilities for Salesforce Administrator:

Function as one of the Global Salesforce Administrators with a focus on the Americas’ region
Liaison between Americas region and Global Salesforce Team in Sweden Headquarters
Senior competence in the Salesforce platform, building Lightning Web Components, and using Process Automation toolbox
Partner with business leaders, subject matter experts and various departments by leading the coordination of the evaluating, investigating, planning, and deploying new development requests from users to support sales growth
Work cross functionally with system administrators to detect issues across sales systems and propose solutions. Communicate with management on effectiveness of system
Understand region and global needs for Salesforce; document business cases, user stories and technical recommendations
Gather, review and prioritize user needs for roadmaps and provide feedback to Global Team on roadmap strategies
Test, validate and provide feedback to Global Salesforce Developers and Salesforce Administrators on new features and enhancements
Establish best practices for sales processes in Salesforce and oversee system governance
for the Americas
Stay updated on Salesforce platform updates and suggest changes to our implementation to drive sales efficiency
Appreciation and understanding of current technology tools used throughout the organization including Service Cloud, Pardot, and other integrated, internal systems
Investigate and evaluate third party add-ons for Salesforce: test functionality in live platform, manage user testing and execute implementation
Maintain accuracy of Americas Roles and Profiles within the Global Salesforce Org
Create dynamic reports and dashboards for various levels of employees, departments and management
Align with Senior Salesforce Coordinator on communication on enhancements, future releases and associated training
Support Americas’ users in day to day operations, system bugs and inquires

Required Experience for Salesforce Administrator:

Ability to prioritize in a fast-paced environment and excellent project management skills
Strong attention to details, excellent planning and organization skills
Well-developed interpersonal and communication skills
Ability to work with all levels of management
Resourceful and adaptive to change
Effective multitasking skills
Strategic and logical
Bachelor’s Degree in Business or related field
2-3 years’ experience as a Salesforce Administrator
2-5 years’ experience in Salesforce platform
Salesforce Certified Administrator or Salesforce Certified Advanced Administrator is required.

Required Travel for Salesforce Administrator: