Salesforce Administrator

Amazon’s Corporate Incentives and "Brick & Mortar" Gift Card businesses are rapidly growing and significantly contributing to Amazon’s profitability. We manage a large set of corporate customers globally. Our business is seeking a Salesforce Administrator with subject matter expertise to own projects on our Salesforce roadmap globally, working closely with a team of Salesforce administrators and engineers and dozens of internal stakeholders across business, operations, marketing, sales, product and engineering.

Key Responsibilities include:
· Perform Salesforce configuration and customisation to support process automation.
· Develop end-user training documentation and provide user training for new releases.
· Work directly with end-users and management to support reporting and administrative needs.
· Promote user adoption of Salesforce.
· Write and execute test plans.
· Develop administrative runbooks for different scenarios.
· Support processes promoting data integrity, data governance, and compliance.

· Salesforce Administrator certification or equivalent experience
· 4+ years of relevant hands-on Salesforce configuration experience
· Experience with Salesforce configuration options, data model / architecture, and security model
· Experience with Salesforce change management
· Excel in a collaborative environment; we work with Legal, Finance, IT, Marketing, Sales, and product teams.
· Strong team player with ability to develop effective working relationships across organization: regional and global marketing teams, sales, sales operations

· Experience owning integrations or large scale migrations