Salesforce Admin

EdPlus at ASU is currently seeking a motivated and articulate Salesforce Administrator to join our high-performing team. The Salesforce Administrator participates in the design, configuration, enhancement and maintenance for university applications. Must be able to interface directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options. Assesses design and objectives for the assigned project phases and recommends strategies and tactics to achieve business needs.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural and overall health of the local, national and international communities served by ASU.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

• Perform hands-on solution design, prototyping, proof-of-concepts, as required in support of current and new projects
• Conduct Solution reviews with functional teams prior to design and development activities and ensure solution is scalable, is aligned with internal product roadmaps and meets customers' business requirements
• Work on all phases of a project: requirements capture, development, testing, production support, etc.
• Be able to estimate scope for development efforts
• Communicate with stakeholders regarding status
• Participate in business and technical meetings
• Provide timely status updates to project leadership
• Identify and mitigate risks in process and technology
• Support architectural and development guidelines and best practices
• Assume or coordinate other duties as assigned or directed

Bachelor's degree in Computer Technology or related field AND two (2) years experience providing information technology services; OR, Six (6) years experience providing information technology services; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months experience.

• Evidence of a Bachelor's degree or higher in a related field
• Experience in Salesforce administration
• Experience in hands-on design, prototyping, development, configurations, testing and other implementation activities
• Evidence of technical background, with analytical and problem-solving skills
• Experience in delivering the full software development life cycle with the Force.com platform
• Evidence of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
• Evidence of troubleshooting skills with the ability to analyze and resolve difficult problems quickly
• Demonstrated aptitude for learning new technologies
• Experience in communicating technical concepts to other technical staff members as well as non-technical members of the organization
• Experience in strategic thinking
• Experience with Salesforce security model, including the Role Hierarchy and Sharing Settings
• Experience with telephony integrations for Salesforce
• Experience with marketing automation tools for Salesforce
• Experience with Agile Project Management is a plus
• Evidence of Salesforce.com Certification

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

COVID-19 Vaccination Requirements - Under the recent executive order issued by President Biden requiring all employees of federal contractors to receive COVID-19 vaccinations, ASU expects all employees, including new hires, to be vaccinated unless they have an approved medical or religious accommodation. Proof of vaccination will be required by January 4, 2022. For questions about medical or religious accommodations, please visit the Office of Diversity, Equity and Inclusion’s https://cfo.asu.edu/DEI and see “Workplace accommodations”.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

If you are an ASU internal applicant, please click on the Internal Staff link located on the Careers at ASU webpage to apply.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.