Salesforce Administrator

Description:

NCCER is a non-profit organization focused on education for construction craft professionals. Our employees enjoy a friendly work environment in a modern office setting with many amenities. NCCER employees also enjoy outstanding employee benefits, including 401(k) matching and profit sharing, a generous company HSA contribution, tuition assistance, flexible PTO, and a culture of excellence. We are looking for an efficient, dynamic, detail-oriented individual to join our team as a Salesforce Administrator.

Requirements:

The Salesforce Administrator will lead the ongoing development of NCCER's Sales Cloud and Service Cloud deployment. Responsibilities include:

• Serve as primary system administrator for the Sales- and Service Cloud environment
• Provide user account maintenance, reports and dashboards, flows and other routine tasks
• Work with our staff, vendors and partners to optimize the customer experience, using experience cloud
• Manage force.com data feeds and other integrations with learning, testing and credentialing systems
• Assist in training of new users, and grow the Salesforce.com skill set across the organization
• Complete regular internal system audits and prepare for upgrades
• Coordinate the evaluation, scope and completion of new development requests
• Effectively act as the liaison between our users, vendors and the application development teams of other integrated systems

Qualifications

• Minimum 6 years of experience as a Salesforce.com administrator
• Salesforce Certified Administrator
• Sales Cloud, Service Cloud and Developer certifications preferred
• Experience with Jira, Confluence, writing and understanding user stories
• Experience in an educational or customer service-oriented environment preferred
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps, experience pages and objects, formula fields, flows, triggers custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• A proven track record of taking stakeholder input and achieving desired technology outcomes
• Strong background in process engineering and business process improvement
• A demonstrated ability to understand customer experience and intuitive systems and process design

Software Skills

• Salesforce, Sales Cloud, Service Cloud, Experience Cloud, Pardot
• Flows, triggers, API
• Experience with formstack and zoominfo integration preferred
• Microsoft Office Suite/Office 365 integration
• Zoom integration