Business Analyst - Salesforce

Our Customer is a software vendor of cloud-based ERP that practices in human capital management and financial management applications. They offer products and services that allow customers to oversee time tracking, procurement, employee data, financial accounting, and expense management at anytime and anywhere. They continue to offer enterprise-level software solutions for financial management, human resources, and planning. Their proven methodology, expertise, community, tools, and education help ensure your organization’s success.
We are seeking a Business Analyst - Salesforce on a contract basis who is self-motivated with experience in web application accessibility testing to help us deliver our product to all users of all abilities. As a Business Analyst, you are experienced in interacting with various cross functional teams, quickly understanding business processes and needs, and managing competing priorities.

 What You’ll Do:
Define, document and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.

Manage and support operations related initiatives identified by the Professional Services management team.

Identify opportunities for business process improvements and make recommendations as appropriate.

Provide project and monthly metrics coordination and support.

Work with a team to understand and prioritize field requests.

Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.

System testing of new functionality or bug fixes.

Must Haves:
7-10 years of experience.

Salesforce.com system experience is mandatory.

Salesforce admin or equivalent certification required.

Project coordination skills

Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.

Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.

Strong interpersonal skills with the ability to research solutions to issues as they arise.

Strong technical background, are passionate for quality customer service, and can thrive in a dynamic, fast paced environment.

Ability to manage stakeholder expectations professionally.

Ability to work independently, with general direction and guidance.

Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Proficient in Word, Excel, PowerPoint, and Visio.

Extremely detail oriented, self-motivated, results oriented, and a great communicator.

Education:
Bachelor degree in Business Systems, Computer Science, Business Administration, or equivalent.
Hours & Location
M-F, 40 hours/week. This role will be remote while COVID restrictions are in place. The expectation is to be onsite at our Customer’s Pleasanton, CA office once it is determined safe to do so.
.Perks are available through our 3rd Party Employer of Record
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.