REMOTE Salesforce BA

1270 days ago

Location
Atlanta, Georgia, United States
Role
Other
Contract
Internship
Salary
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JOB DESCRIPTION

Insight Global’s client in the is looking for a Salesforce Business Analyst to support their Customer Service Salesforce Platform. The candidate’s primary responsibility will be gathering requirements, writing up detailed user stories, business process analysis and scoping/estimating work load once the project is approved. He/she will also attend a daily meeting with the SME from the Customer Service areas our client supports – the BA will spend this time collaborating and talking about enhancements, bug fixes, UAT testing, and any new updates within in the environment. This person will be responsible for communicating cross functionally within the organization, so strong written/verbal skills is a must.

MINIMUM REQUIREMENTS

Must Haves:

5+ years of experience in Salesforce (SFDC) AND Sales and Service Clouds

o Ideally – someone who has end to end Implementation experience and then supporting it post implementation

Extensive experience writing user stories and working with an independent UI/UX team
Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks
Familiarity on security concepts such as single sign on and data security (Shield)

DESIRED SKILLS