Salesforce Analyst I

1376 days ago

Location
Arlington, Texas, United States
Role
Business Analyst
Contract
Contract
Salary
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Overview:

The Salesforce Analyst I will serve as a partner with business representatives to identify needs, define, prioritize and document requirements for solutions to address business opportunities. This person must demonstrate a strong ability to create business requirement documents and QA test scripts. This person must be skilled in delivering solutions using declarative configuration to create validation rules, workflows, page layouts, and process builders. The scope of work for this individual covers all stages of a project from requirements gathering through testing and training.

Responsibilities:

JOB DUTIES

Serve as a subject matter expert and ensure projects are delivered on time
Build and foster relationships with business users, stakeholders and partners by displaying industry knowledge and expertise in the Salesforcecom platform
Analyze current business processes and champion the Salesforce team's proven ability to provide business process solutions that increase accuracy and efficiency
Prepare and maintain various detailed records, documentation, and reports in order to provide information for summaries, presentations, and ad hoc reports
Create functional business requirement documents
Participate in business requirements and technical requirements meetings
Develop and maintain a thorough understanding of data and information resources
Keep abreast of new SFDC features and functionality using this knowledge to provide recommendations for process improvements and update end users
Assess training needs, create and maintain training materials and user documentation, as well as provide user training
Act as a mentor to the Operations Specialist I and II
Knowledge of dependencies in requirements that may have an effect on other business processes or IT systems
Experience in user interface configuration, data transfer and cleansing via APEX Data Loader and/or SFDC Import Wizard
Perform other duties as assigned
Conform with all company policies and procedures

Qualifications:

Knowledge

Working knowledge of GM Financial contract funding
Working knowledge of underwriting and contract funding processes, policies, and guidelines
User knowledge of underwriting and contract funding
Knowledge of account management systems, primarily Provenir and CPW
Working knowledge of effective fraud investigation/verification processes, tools, and resources
Knowledge of Lexis Nexis, Instant ID, Challenge Questions, SSA-89 Forms, 4506-T Forms and PACER
Working knowledge OFAC Report and Credit Bureau reporting
Understanding of effective detection, investigation, and resolution of consumer fraud-related matters
Advanced knowledge of communications principles and practices
Intermediate SFDC knowledge and hands on creation experience with objects, fields, workflow rules, process builder, SFDC Clouds
Basic knowledge of statistics and finance
Must understand and embrace the principles of GM Financial
Working knowledge of Salesforce.com
Working knowledge of retail and lease origination and funding systems
Must have a good understanding of Dealer Service’s operations
Understanding of systems that cover GM Financial's entire branch and funding operations
Working knowledge of reporting systems and languages to include SQL and SAS

Skills

Ability to manage assigned tasks and responsibilities with minimal supervision
Strong oral and written communication skills
Understanding of auto finance industry loan operations
Ability to interpret consumer credit bureau reports
Advanced analytical skills
Ability to work in a fast-paced environment and stressful situations
Ability to interpret corresponding credit activity as an effective investigatory resource
Good Word, PowerPoint, Excel and Project Management skills
Detail oriented with a keen focus on accuracy and effective reporting
Solid ability to select, lead, evaluate, and develop employees
Ability to effectively interact with internal and external customers
Good knowledge of Access
Working knowledge of finance and accounting principles

Education