Salesforce Administrator

1088 days ago

Location
Charlotte, North Carolina, United States
Role
Administrator
Contract
Permanent
Salary
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Overview:

Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.

Reporting to the CRM Manager The Salesforce Administrator is responsible for Snap One’s day-to-day needs within the Salesforce platform by analyzing, discovering, documenting, and acting as a subject matter expert on the details of key customer facing responsibilities. This role will work directly with our various internal stakeholders including business partners and other IT teams.

Responsibilities:

The Salesforce Administrator is responsible for day-to-day triaging and support of end users’ needs by being the front-line person responsible for support.
This person will be responsible for being the owner of support tickets related to the Salesforce platform.
Understand and apply platform configurations.
Handle all basic administrative functions including user account maintenance, reports and dashboards, and other tasks.
Write SQL queries to query databases as needed for analysis into issues.
Partner with other IT resources as needed to support resolution of issues as needed.
Strong communication skills for both technical and functional team members.
Change management process ensuring compliance to company controls.

Qualifications:

Required Qualifications

Bachelor's degree required
3-5 years' experience in CRM support roles with Salesforce experience strongly preferred
2+ years as an admin in a highly complex organization
Knowledge of Apex, Visualforce, and Lightning components are a plus

Preferred Qualifications

Salesforce implementation experience and previous role(s) in development and/or administrator
Experience (technical or non-technical) in Salesforce Sales and Service Cloud, Salesforce Communities, DBAmp (forceAmp) or integration tools with MS SQL Server and Azure, previous use of Apex and Lightning Components (LWC and/or Aura)
Understanding of integrations between enterprise applications (i.e., ERP, eCommerce, and data warehouse).
Experience working in an agile and/or SAFe environment is plus.
Strong work ethic with focus on customer service
Proven track record designing and delivering customer experiences that create customer and business value
Familiarity with backend infrastructure and data pipelines and workflows
Experience working with offshore and remote teams on building features and quality assurance of solutions for CRM
Experience working in an agile and/or SAFe environment is plus.
Strong work ethic with focus on customer service