Senior Product Manager - Tech, Salesforce

To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people. The AWS Training and Certification organization educates customers, partners, and AWS Employees globally on AWS products, solutions, and best practices. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs.

We are seeking a talented and experienced Senior Product Operations Manager who is passionate about identifying opportunities to streamline business operations and work cross-functionally to define and deliver scalable tech solutions that enable the AWS Training and Certifications organization to achieve our ambitious goals. This role will primarily be responsible for identifying the most impactful opportunities for operational improvement, creating business requirements, prioritizing competing demands on internal tools product roadmap (including Salesforce), and delivering solutions.

The ideal candidate is resourceful, has the drive to take ownership of complex tasks and projects, customer-focused and team oriented, has the ability to build strong relationships with key stakeholders, reacts effectively to dynamic challenges in a fast-paced, high intensity environment, independently prioritize their activity to deliver the results that our globally expanding business needs, and enjoys the challenges of developing and improving processes in a dynamic organization. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative.

The roles key responsibilities will include:
· Work cross-functionally with a diverse set of stakeholders to create, prioritize, and manage Salesforce roadmap including but not limited to gaining alignment on how we are going to prioritize, what is being prioritized, communicating the roadmap to stakeholders, and updating the roadmap
· Work directly with customers to identify areas of opportunity, and advocate with engineering for needs of our customers
· Create a mechanism to provide central voice/prioritization to avoid overlap of initiatives
· Drive product vision across teams (primarily Engineering, SalesForce.com, Sales Operations, Geo Operations, and Sales) by understanding best-in-class Salesforce implementation and deployment
· Define and implement the strategy to gather tech inputs and requirements including business requirements documentation, UAT, and validation of expected results
· Own certain functionality of existing internal operational tools by understanding, validating and prioritizing enhancements
· Author documents relating to product life cycle including product roadmap, business requirements and functional specifications.
· Drive business decision making process based on input from global program owners and make appropriate high-judgment trade-offs between features and speed-to-launch. Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.
· Synthesize requirements coming from many functions and demonstrating a solid working knowledge of requirements to project stakeholders and sponsors
· Define and track success metrics for business impact
· Continuously look for opportunities to streamline and improve the current programs and processes

This role can be performed near any US AWS office in the following cities: Arlington, Atlanta, Austin, Ballston, Boston, Chicago, Cupertino, Dallas, Denver, Detroit, East Palo Alto, Herndon, Houston, Irvine, Minneapolis, New York City, Pittsburgh, Portland, San Diego, San Francisco, Seattle, Washington D.C., Tempe, Sunnyvale, or Santa Monica.
The pay range for this position in Colorado is $123,300 - $160,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.








Basic Qualifications

· Bachelors Degree in Business, Economics, or STEM (Science, Technology, Engineering, Mathematics) fields
· 5+ years of product or program management focused on end-to-end product delivery
· 3+ years of experience working with cross-functional tech and non-tech teams to build and launch technology products
· 3+ years of Salesforce experience

Preferred Qualifications

· MBA or advanced quantitative/technical degree
· Excellent business writing and communications skills
· Enterprise software development experience
· A history of translating user insight into recommendations that users love to act on
· Demonstrated ability to communicate with various levels of an organization, including senior executives
· Excellent organizational skills and attention to detail, ability to manage multiple projects at once, follow through and meet deadlines
· Presentation skills and the ability to articulate complex concepts to cross functional audiences
· AWS Certified Cloud Practitioner certification
· Experience working with and managing a large number of stakeholders
· Experience working in sales operations
· Proven track record of taking ownership, managing conflicting priorities and driving results
· Proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope
· Demonstrated experience working with engineering teams to define, scope and prioritize product requirements
· Experience overseeing roadmap strategy and definition
· Ability to work independently while being able to contribute successfully to cross-functional teams

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.