Salesforce Cloud Administrator
Location
London, ENG, GB
Role
Administrator
Contract
Permanent
Salary
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Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we value the diverse backgrounds and perspectives that enable us to think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you join our team, you’ll become part of a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This is the Duff & Phelps difference.
A true partner within the business, our IT team works globally as one cohesive unit comprised of collaborative professionals who take pride in support and customer service. Core areas include solutions delivery and application development, network operations, workforce services and information services/knowledge management.
At Duff & Phelps, your work will help protect, restore and maximize value for our clients. Join us and together we’ll maximize the value of your career.
RESPONSIBILITIES:
Provide Salesforce technical administrative services to the Kroll Global Sales Cloud CRM Org.
- Salesforce Mobile, Connected Apps, Email Services.
Assist with bulk imports and exports of data into Salesforce.com using Apex Data Loader/Demand Tool.
Maintain user roles, security, profiles, etc.
Coordinate upgrades, new system implementations, integration, etc.
Work with business partners to document business processes and system requirements.
Proactively seek to improve day-to-day efficiency and automate activities wherever possible.
Page layouts, fields, tabs, and business processes.
Maintain and create Validation Rules, workflows and approval processes within Salesforce.com.
Basic knowledge of Apex, Visual force page and triggers.
SFDC Reports & Dashboards
Configure Single Sign-On with on-premise and Cloud Applications.
User Setup
Support day-to-day use of Salesforce along with the global Salesforce Admin team across the Kroll user base (including User Administration, ticket resolution, and other standard support items)
Work with the Salesforce technology team to improve user experience, solve technical issues, formulate creative solutions, ensure data cleanliness and accuracy across the global Salesforce instance
Work with the Salesforce technology team to identify and implement operational improvements, enhancements, document and communicate business processes and system customizations to meet business requirements
Participate in effective change management for the Salesforce application for both new functionality requests and environment management (development, test and production)
Troubleshoot issues, identify root causes, resolve bugs and errors, and implement optimal solutions
- Develop and/or troubleshoot Salesforce reports/dashboards
- Ability to work on projects and meet timelines as necessary
Minor after-hours and weekend work may be required
Minor traveling to regional offices may be required
This individual needs to enjoy working in a collaborative manner and creating repeatable and scalable solutions for a customer-focused company with high-growth expectations.
REQUIREMENTS:
College education
- Salesforce.com Certifications preferred
- Salesforce Admin
- App Builder
Previous experience in Salesforce Administration role, 5+ years preferred
Previous experience in Information Technology or similar organizational role
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
Experience defining, analyzing and documenting requirements for initiatives which require Salesforce implementation
In-depth understanding of the capabilities and constraints of Salesforce
Experience with a global and multi-currency organization
- Experience with Lightning user interface preferred
Experience using Salesforce Data Loader, DemandTools preferred
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with business and technical teams
Fluent in speaking, writing, and reading English language
Experience with creating documentation
Self-directed learning, problem solving, and researching of system issues
Ability to work and adapt in a dynamic environment and recognize priority issues, escalating accordingly
Strongly customer service oriented with excellent organizational and communication skills and positive can-do attitude
Ability to work either independently or as part of a project group with time constraints
Flexibility to assist in covering all shifts globally to allow for maximum coverage.
In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs
Duff & Phelps is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
Kroll
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