Salesforce Administrator Analyst
Location
United States
Role
Administrator
Contract
Permanent
Salary
--
Location:
For Those Who Work At Home - Various, New Jersey 08619
The Field Enablement and Go-To-Market Team is responsible for empowering people, process, and technology initiatives of our sales teams. We are looking for a highly capable Salesforce Administrator Analyst to ensure that KeyBank Payments organization capitalizes on the benefits offered by the Salesforce CRM system.
To ensure success as a Salesforce Administrator Analyst, you should possess extensive knowledge of Salesforce system and the ability to work in a fast-paced environment. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gather requirements and feedback, build a holistic roadmap and design best practice solutions. This role will work across various initiatives requiring a broad mix of work – some more operational/later stage and some strategic/exploratory stage. This is not an IT role – the ideal candidate has a combination of strategy, operations, and Salesforce systems experience.
JOB RESPONSIBILITIES:
- Ensure optimal performance of Salesforce systems and products to drive speed to revenue initiatives and campaigns
- Partner with key stakeholders (from Business Development and Product) to elicit and document business needs and build the roadmap to optimize business processes, increase user adoption and support Product roadmap needs
- Own the prioritization, design and execution of the Payments Salesforce roadmap
- Build the requirements / framework to create various ongoing SF campaigns related to growth initiatives
- Accountable for data cleanup, remove duplicates and import sales leads, contacts and other data
- Build and document process to capture client contacts and maintain data hygiene
- Manage and oversee all Salesforce system maintenance and configuration, including user set up, roles, profiles, security and permissions, workflows and validation rules, custom objects and fields
- Responsible to ensure product sales flow are implemented via Salesforce when new products are launched and retire old
- Collaborate with KeyBank Technology team to provide those requirements to get them into sprint reviews, existing releases and/or influence off-cycle release to support time sensitive business needs
- Create test scenarios for applications and enhancements, ensuring functional requirements are met
- Support UAT and facilitate testing of new Salesforce functionality rollouts for data accuracy
- Act as a project manager for all Payments Salesforce enhancements and maintenance projects related to Sales and Marketing clouds
- Create technical training resources (step-by-step guide), “Salesforce playbooks” and deliver effective training to the Payments organization on processes and new features
- Draft field communications to set clear expectations on “how-to” use the new enhancements in the Salesforce system
- Develop complex reports and dashboards to support the delivery of key business metrics
- Regularly audit data to uncover data integrity issues and/or opportunities for process improvements
- Create presentations to showcase progress and provide updates on various Salesforce campaigns and enhancements
DESIRED QUALIFICATIONS:
- Salesforce certified administrator or Salesforce advanced administrator certification
- 2-4 years of experience as a Salesforce administrator or a similar role with extensive experience in administration, maintenance of Salesforce systems and exceptional ability to maintain Salesforce databases
- Relentlessly improve the efficiency, scalability and reliability of our Salesforce system and business process
- Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
- Move fluidly from big picture to details to deliver complex projects, often with tight deadlines
- Outstanding prioritization, organization, and interpersonal skills (verbal/presentation/written). A “can do” mentality is required. Excellent and tactful communication skills.
- Run cross-functional team meetings efficiently and optimally, with ability to connect dots and influence key decisions
- Experience acting as an effective change agent utilizing proper stakeholder analysis and change management techniques to ensure adoption of sales enablement tools in a way that generates increased revenue
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $90,000 to $100,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click
here
for a list of benefits for which this position is eligible.Please click
here
for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .
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KeyBank
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