Salesforce.org, Global Success Management, Program Manager

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Job Category

Salesforce.org

Job Details

The Program Manager role is part of the Salesforce.org (SFDO) Global Success Management Programs team (reporting to Senior Manager, Global Programs, Salesforce.org Customer Success Group) and is a cornerstone of our FY23 growth strategy for our Nonprofit (NGO) and Education (EDU) customers.

Working across SFDO Customer Success (CSG) teams, this role will oversee and administer select 1:few and 1:many educational and adoption programs offered to our industry customers. This includes existing programs around strategic and solution-oriented cohorts and new programs (webinars, cohorts, other programs) that may be developed for these industries.

These programs are a critical component of our SFDO customer journeys - they drive success with our platform and products - and this role is an exciting opportunity for us to broaden our reach for FY23!

Your Impact:

• Ownership of program-specific communication - including impact and successes - to broader SFDO community

• Work closely with cross-functional partners via our New Program Introduction process (NPI) to ensure alignment on new program requests as well as expansion of audiences for current programs

• Post NPI process, work closely with the cross-functional team responsible for building new programs. This includes defining ideal customer personas and journeys, providing ongoing feedback on content and program design, and ensuring alignment on customer learning outcomes

• Pilot delivery of new programs and provide feedback loop to relevant processes and teams

• SME training around program delivery and Standard Operating Procedures (SOPs) required for program execution

• Develop and manage quarterly review process for cross-functional program stakeholders, including regular feedback on program cadence, delivery and effectiveness

Minimum Requirements:

• Analytically inclined, outstanding organizational skills with meticulous attention to detail and strong project management skills

• Excellent written and verbal communication skills

• Experienced presenter, including in the delivery of virtual programs

• Ability to work effectively with a geographically dispersed team

• Ability to balance multiple projects, prioritize and perform effectively under pressure

• Ability to translate technical concepts to nontechnical audiences

• Proficient in content curation and maintenance, including digital content

Preferred Requirements:

• 5+ years of professional experience with nonprofit organizations or higher education institutions

• Salesforce Admin, Nonprofit Cloud and/or Education Cloud and/or Marketing Cloud certifications

• Experience in or an interest in user experience and/or design thinking

• Experience inspiring change and adoption across multiple teams

Core Competencies:

• Ability to lead projects start to finish, including identifying project goals and optimally tracking and communicating progress

• Develops and works toward set deadlines

• Ability to effectively communicate program goals, successes and impact to broader audience

• Ability to work with multiple stakeholder groups to accomplish a goal

• Ability to work independently and identify next steps

• Can think big picture and long term around program goals, impact and effectiveness

• Great team member who is able to be successful as part of an impactful team

About Salesforce.org

From the beginning, Salesforce committed to giving back through the 1-1-1 philanthropy model, donating 1% of time, 1% of product, and 1% of equity to the community. From that initial model, Salesforce.org was born. Salesforce.org is a social impact center of Salesforce. We equip nonprofit, educational, and philanthropic organizations with purpose-built technology to help them operate effectively, raise funds, and connect with others at scale. Our technology is built for, and with, the community!

• Education Cloud (K-12 and Higher Education institutions)

• Nonprofit Cloud

For Colorado-based roles: Minimum annual salary of $99,200 You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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