Junior Salesforce Administrator / Functional Analyst

Summary

The Functional Analyst will work directly with our Salesforce Administrator and Sr. Director, Data Operations to assist with data imports and data migrations which will require mapping configurations and writing SOQL queries using Data Loader. They will also monitor and keep daily management of our Cases Ticketing Object. They will analyze and review standard and complex inquiries, and collaborate with our Salesforce Admin on the best approach of executing those jobs/tasks in a timely manner. The Functional Analyst will have an advanced skill set of Microsoft Excel specifically with Macros and Formulas.

Principal Duties and Responsibilities

• Assist the Salesforce Administrator with the management of the system configuration, including design, and data migration.

• Daily Management and Maintenance of the Cases Ticketing application. General System Administration.

• Review scenarios and implement changes in accordance with change management requirements.

• Assist the Salesforce Administrator with functional testing, and rollout of customizations, workflows, custom objects, new enhancements, application releases, and system integration based on user/business needs.

• Manage custom fields, forms, records, lists, and workflows to meet business requirements. Management of User Acceptance testing tasks.

• Maintain the integrity of the sandbox environments and assist with change sets.

• Build and maintain proper system permissions access for all roles.

• System configuration, data integrity, and all system-related policies and procedures.

• Review upgrades to evaluate the impact on processes, configurations, and customizations. Ability to analyze complex problems and assess how Salesforce can be utilized to solve them.

• Builds, runs, distributes, and supports in-depth dashboards, searches, and operational reports to provide insight into data needs for all team functions.

• Performs additional duties as required.
  
  Salary 45-50k