Europe CRM Project Manager H/F

1346 days ago

Location
Paris, Ile-de-France, France
Role
Project Manager
Contract
Contract
Salary
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#agile

General information

Référence: 2021-1908

Métier : Chef de Projets CRM

Contrat : Permanent contract

Durée du contrat :

Prêt(e) à insuffler de la passion à votre carrière ?

Clarins n’est pas qu’une entreprise leader en cosmétique. C’est une histoire familiale engagée, un esprit d’innovation et d’indépendance. Aujourd’hui leader sur certains de nos marchés, nous continuons notre développement en Europe et en Amériques et accélérons notre croissance en Asie.

Nous sommes à la recherche d'un(e) Europe CRM Project Manager H/F basé(e) à PARIS 17.

Le poste :

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Les missions :

Coordinate and deploy strategic projects and CRM evolutions:

Be the business lead for projects related to CRM solutions (definition of the business need, monitoring, testing, change, training, post-go live ...) in coordination with IT and international stakeholders
Develop an in-depth understanding of market needs and priorities in order to develop and implement various CRM projects (MDM, Loyalty engine, Clienteling application, etc.)
Ensure the prioritization of the evolutions in the backlog and respect the schedules
Provide quality assurance on all aspects of delivery
Improve the performance of CRM actions initiated at international, regional and local levels
Suggest CRM improvements and action plans
Support countries in the implementation of CRM solutions
Drive internal communication to ensure that stakeholders are well informed of priorities and deadlines

Ensure CRM data compliance:

Monitor, study and optimize the quality of customer data from source systems to the CRM database
Oversee every aspect of the data lifecycle: create, use, store, archive and anonymize data to promote data quality and integrity
Support the markets in the maintenance of their customer data (data control, cleaning, deduplication, merge, archiving, etc.)
Monitor rules and regulations, including GDPR, and promote them to European countries

Be the key contact for retail topics in Europe

Coordinate and communicate with the retail project team on feature deployments and improvements as well as problem identification and resolution
Collaborate with local teams to teach them how to make the best use of the data collected via retail through our CRM tools with a 360 ° vision
Follow up on retail technical integration projects with CRM tools
Conduct CRM tests during retail deployments in coordination with IT stakeholders
Escalate technical issues when necessary, while keeping the responsibility of providing functional expertise

Vous êtes :

Organised, autonome and curious
Good communicator
Adaptable and rigorous
Source of recommandations

Vous avez :

Master 2 in Business or Engineering school with a strong appeal for technologies
Minimum 4 years of experience in CRM project management
A solid methodology in project management and have already worked with the AGILE method
A real digital culture as well as a strong appetite for data and new technologies
Good analytical skills
A good knowledge of Adobe Campaign, SalesForce, JIRA and Cegid
Level fluent in English

Nous avons :

65 ans d'expertise dans la beauté et le spa avec les marques Clarins et My Blend
Des produits et des services de qualité
Un engagement sincère et pérenne pour les enjeux RSE
Des opportunités de croissance
Des programmes de formation et développement
Un salaire attrayant et des avantages compétitifs

Si vous êtes curieux, que vous avez la soif d'aller plus loin, que vous n'avez pas peur de prendre des risques et de relever de nouveaux défis, envoyez-nous votre candidature.