Junior Salesforce Administrator

669 days ago

Location
United States
Role
Administrator
Contract
Permanent
Salary
--

Conversant Group is an IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7 which provides infrastructure assessment, strategy and remediation, Grypho5 which offers ongoing managed protection, and Fenix24 which provides rapid restoration in case of a cyberattack.

The Salesforce Administrator works closely with stakeholders of varying knowledge and levels of the organization to support Conversant Group's client relationship management ecosystem. In this position, you will scale our sales operations through Salesforce by improving and enhancing the current system, manage data dashboards and reports, and train users. This job reports to the Sales Operations Manager and is a part of the overall Sales department.

Responsibilities

Work with stakeholders to understand existing challenges, determine solutions using best practices, and implement changes to improve functionality
Implement Flows to automate actions, tasks, and complex business processes, ensuring that best practices are implemented in Flow creation and architecture
Support CG in using third-party tools more effectively to better streamline the sales process
Perform audits of Salesforce org to determine areas of clean up, repurposing, and removal, and identify additional opportunities for improvement by staying updated on new tools and capabilities
Work with cross-functional teams including Finance, Legal, Support, and Engineering to institute solutions that serve all teams and external systems, including assessing and building cross-functional system integrations
Set up dashboards and reports to track sales operations and performance, identify areas for improvement, and provide data to stakeholders
Utilize Data Loader/DataLoader.io and Excel to conduct data clean ups, data uploads, and expediting of sales processes.
Provide users with training and Salesforce day-to-day education through onboarding, trainings, and videos.
Train sales team to utilize sales tools and systems to increase sales productivity and performance, including CRM and additional sales tools such as Acuity
Onboard new Salesforce users + manage existing users, profiles, roles and permission sets

Qualifications

3+ years of work experience, including 1+ year of experience working directly with Salesforce orgs
Salesforce Administrator Certification
Deep knowledge of Salesforce flows and the platform as a whole
Microsoft Office 365 skills (Word, Excel, PowerPoint), with an ability to become familiar with company-specific programs and software (familiarity with DocuSign and ConnectWise products a plus)
Excellent analytical, organization, and problem-solving skills
Ability to work in a team setting
Comfortability with structure and routine
Strong written and oral communication skills
Ability to form relationships across all levels of the company while modeling Conversant Group’s culture and values

Why work for us?

We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement.

Competitive compensation & benefits.

Scheduled & flexible PTO programs.

Fully remote work options.

Family friendly programs

Care packages

Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!