Salesforce Administrator

Gigaclear is a fast growing, game changing builder and provider of pure fibre broadband services to residential customers and businesses in England. We have an ambition to make a significant difference to the broadband landscape in rural England and improve our customers lives through the provision of world class broadband services.

The core aim of Information Technology is to provide other departments across the business with the software they need to work as effectively as possible. This covers a wide variety of projects, from developing tools to help with the design, validation and visualisation (both GIS and graph) of our network, to developing automated systems to streamline business processes and improve customer experience. Being Agile is key to what we do: the business is evolving quickly, and we are working closely with other teams to assist them in various projects. This gives us plenty of room for taking initiatives and making a difference.

We are organised in Scrum teams with a mix of developers and QAs, and work in close collaboration with the Product Owners to ensure that the tools that we develop deliver the most value to the business. We are committed to delivering software of high quality, which we believe starts with delivering high-quality code and architecture, systematic code reviews, testing and deployment automation.

Since the start of the COVID-19 lockdown we have been working remotely, and we are likely to keep working remotely at least some of the time for the foreseeable future. For those that prefer or need to be office based, our offices are COVID secure. We believe in creating a friendly, diverse, supportive and inclusive environment, with a strong focus on personal development through code reviews, developers’ meetings, mentoring and training.

As a Salesforce Administrator within our Business Support Systems team you will play an important role in helping to manage our Salesforce system and support users across the business. You will be responsible for day-to-day systems administration tasks, manage requests for salesforce minor changes, design reports, manage significant data changes and support our users by giving guidance and training where needed. You will work closely with the rest of the Salesforce team and business stakeholders to ensure our system is secure, robust and meeting business needs. Our team will support you in fulfilling your potential and you will have the opportunity to undertake training and development from within the team and through formal Salesforce courses and certification.

Required

Nice to have

Find a way - we will work together to deliver market-leading solutions and provide customer service excellence to our communities

Do the right thing - we always base our decisions on what we believe is fair, considerate and in the best interest of our customers and our colleagues

Be committed - we are all accountable for our actions and work relentlessly with our many customers to deliver on our promises

Keep it simple - we take potentially complex and confusing information and we make it easy for everyone to understand

This job description is not intended to be exhaustive. The post holder will be expected to adopt a flexible attitude to the duties which may be varied (after discussion), subject to the needs of the business and in keeping with the general profile of the role.

Job Types: Full-time, Permanent

Salary: Up to £45,000.00 per year

Benefits:

Schedule:

COVID-19 precaution(s):