Salesforce Service Cloud Consultant

Spaulding Ridge is a best-in-cloud advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. We hire passionate individuals who have the same values as we do. We look for driven individuals who seek to continue solving client problems and bringing innovative ideas to our team. As a small firm with plans to grow rapidly – you will be given the unique opportunity to provide strategic support to the growth of our company.

What You Will Do

We are looking for a Salesforce Consultant with Service Cloud and Field Service Lightning knowledge to join our rapidly growing Salesforce Practice. This is an exciting and challenging position where you’ll be driving customer engagements by determining process gaps and pain points, then rapidly designing and implementing best-in-class solutions utilizing Salesforce Service Cloud.

In this role, the ideal candidate will be able to:

• Lead a variety of workshops including business process reviews, discovery sessions, requirements gathering sessions, and design sessions.
• Perform analysis of complex business information including business and technical requirements, process models, user stories, and process gaps.
• Work with an architect to build the designed Service Cloud solution.
• Implement and configure solution deliverables.
• Advise clients on industry, Salesforce, and Service Cloud best practices to drive process transformation.
• Support pre-sales and internal continuous process improvement initiatives.
• Assist the practice lead in the evolution and refinement of delivery methodologies and best practices.
• Mentor team members on Service Cloud functionality.

Qualifications

• Salesforce Admin, Advanced Admin, Service Cloudcertified
• 3+ years of experience in a Consultant or Lead Business Analyst role.
• 2+ years of experience in user acceptance test planning and execution
• Proven ability to support the management of projects, lead discovery and build cycles, and work in a collaborative team environment.
• Strong oral, written and presentation skills.
• Demonstrated problem solving and troubleshooting skills in a rapidly changing environment.
• Demonstrated industry or domain expertise.
• Undergraduate degree in Business, Computer Science or equivalent experience.

Preferred Skills

• Salesforce Service Cloud certification (Required)
• Salesforce Field Service Lightning certification (Preferred)
• Contact Center or Field Service experience highly preferred
• Knowledge of Agile Framework
• Advanced knowledge of Excel, Word, PowerPoint, and Lucidchart

What else to expect

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.

We take care of you!

Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, 401(K) and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave

Spaulding Ridge’s Diversity Commitment

Spaulding Ridge invests in the development of its diverse employees. We appreciate the unique skills and experience that each person brings to the company.

EOE AA M/F/Vet/Disability

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our Director of Human Resources, Cara Halladay ([email protected]) Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.