Salesforce Administrator

773 days ago

Location
Biggin Hill, England, United Kingdom
Role
Administrator
Contract
Permanent
Salary
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On the track, Formula 1 is a team sport. And the business behind is the same. We’re looking for a Salesforce Administrator to join our team. You will maintain and manage the Production environments across Salesforce Experience Cloud, CDP, MC Personalisation, Sales & Service Cloud in line with F1 business goals and objectives.

Reporting into the Systems Architect and Team Manager, you will:

Primary role will be to maintain and manage the Production environments across Salesforce Experience Cloud, CDP, MC Personalization, Sales and Service Cloud.
Working with out-of-the-box configuration to ensure that the CRM is smooth running and optimized.

Platform Lead
- Advocate of all the best parts of Salesforce – expected to have understanding of cross cloud capability and own Salesforce in F1 IT.
- Drive use cases and build internal capability will help ensure long term success within F1.
- Train colleagues to support the tool and sustain wider knowledge within IT team
- Develop internal documentation on set up, configuration, and changes to the system in real time.
Admin / Deployment Specialist
- Own the deployment process, ensuring appropriate handover documents provided are followed and challenges or deviations are well documented, and approved prior to impacting the live environment.
- Familiarity with deployment best practices and processes; DevOps, change sets and deployment manager.
- Make appropriate changes and additions to the Salesforce Infrastructure within Change management processes and SOX controls.
- Adhere to internal and external governance including but not limited to SOX, ISO27001 and PCI-DSS at all times.
- Make appropriate changes and additions to the Salesforce Infrastructure within Change management processes and SOX controls.
- Adhere to internal and external governance including but not limited to SOX, ISO27001 and PCI-DSS at all times.

Drive innovation in IT, reviewing current technology offerings and identifying improvements within department responsibilities.
Manage projects through lifecycle, ensuring deadlines are met and stakeholders engaged throughout.
Respond in a flexible and adaptive to supporting business requirements, when ad hoc requests are made.
Monitor and maintain the Salesforce Infrastructure department across fixed sites, cloud and at Grand Prix events
Produce root cause analysis reports in case of failures and issues
Provide user support as necessary within the organisation, and act as point of escalation for support team
Be available to work on F1 systems outside of usual ‘Business Hours’, both planned and unplanned.

Specification:

Salesforce Administrator experience, preferably working with Marketing Cloud
Hands on experience & functional understanding of custom objects, page layouts, profiles, permissions, workflows, approval processes, flows and triggers.
Marketing Cloud Consultant, Admin, Email Specialist
Salesforce Platform App Builder
Knowledge of CAN-SPAM, GDPR and CCPA
Sales/Service/Community/Marketing Clouds
Knowledge or understanding of development language
Self-motivated and organised
Flexible and adaptable attitude

Join Team Formula 1, make it happen!