Salesforce Administrator

1678 days ago

Location
Northridge, OH, USA
Role
Administrator
Contract
Permanent
Salary
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Description

POSITION DETAILS:

LOCATION: Anywhere in the U.S./Remote

PERCENTAGE OF TRAVEL: < 15%

POSITION SUMMARY:

Broadvoice is looking for an experienced Salesforce Administrator to join our growing team. In this dynamic position, you’ll lead the ongoing development of our salesforce.com deployment and play an important role in improving processes and salesforce.com adoption across the organization. This role is part technical project manager, part administrator and part Salesforce analyst. You will be responsible for execution of day-to-day configuration, support, maintenance and improvement of our CRM platform.

YOUR DAY-TO-DAY:

Serve as primary system administrator for the Salesforce.com environment with 200+ users
Work independently with members of the user community to define, document and prioritize development requirements aligned with the organization’s business and sales goals
Configure and customize Salesforce based on input from key business stakeholders
Work with department stakeholders to develop, analyze, and maintain custom reports and dashboards to monitor performance and monitor business processes
Maintain data integrity within Salesforce.com platform
Manage user access and permissions through user setup, roles and role hierarchy, profiles, permission sets, public groups, queues, sharing rules, and security
Create and maintain formulas, workflow rules, process builders, flows, objects, fields, validation, assignment rules, page layouts and templates
Keep abreast of new Salesforce features and functionality, provide recommendations for process improvements and manage on-going support of API integrations
Document and maintain business requirements and workflows
Develop, document and implement training for users on processes, policies, and application configuration
Provide end-user support and advise internal teams on best practices for maximizing Salesforce value
Other duties as assigned

WHAT YOU BRING TO THE TEAM:

Minimum 3 years of experience with Salesforce.com
Salesforce Administrator Certified, other certifications are a plus
Advanced knowledge and experience using Microsoft Excel
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, process builders, flows, and other content of intermediate complexity
Experience configuring Salesforce Lightning
A strong detail-orientation and high standard of quality and accuracy
Strong project management experience delivering end-to-end solutions (SCRUM or agile experience, preferred)
Excellent verbal and written communication skills; ability to communicate effectively at all levels of the organization
Self-motivated, flexible, with the ability to manage multiple and often changing priorities
Ability to work in one of the US-based corporate offices (Northridge, CA; Denver, CO; or Sandy, UT) at least 25-35% of the time
APEX knowledge a plus

WHY BROADVOICE:

We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.

Broadvoice has been recognized by Deloitte Technology Fast 500 and Inc 5000 Fastest Growing Private Companies. Our employees enjoy a comprehensive benefits packages including paid vacation and holidays, 401k matching, professional reimbursement, medical, dental and vision coverage, plus many other perks.

Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. If this position requires travel, you may be required to pass a drug screen. Broadvoice does not sponsor work visas.