VP Sales Executive - Salesforce solutions - Remote US
Location
Minneapolis, Minnesota, United States
Role
Consultant
Contract
Contract
Salary
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VP Sales Executive - Salesforce solutions - Remote US
TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.
Founded in 1982, our 55,000+ employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human to deliver lasting value for everyone. Your role brings that principle to life. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities.
Leveraging our Digital and Engage solution set, our sales organization brings life to our client's critical customer experience business needs. Through our innovative and strategically designed solutions we enable each of our clients to deliver humanity to business. As TTEC navigates prevailing and future market opportunities on both macro and micro scales, our ability to remain a dominant leader in the customer experience domain requires a sales strategy that will carry the firm forward for years. Many companies are rationalizing their partner portfolios into just a handful of strategic providers across the globe. TTEC has anticipated this move and is situated to be the preferred vendor to multinational brands that are looking for consistent customer experience and related transformation expertise.
What You'll Be Doing
Reporting to the SVP, Global Accounts, the VP, Sales Executive, Salesforce is responsible for establishing and driving the strategic growth for our Salesforce practice.
This includes developing a strategy to work with the Salesforce field sales channel to drive brand awareness to drive and nurture leads through the entire sales process. The candidate must have a complete understanding of their accounts, their industries, the identification, and relationship establishment of true C-level decision makers, and to be able to drive both a holistic or focused approach in driving business outcomes that leverages our end-to-end customer experience vision.
- Be visionary and inspiring to customers and to the Salesforce channel.
- Be able to clearly articulate thoughts and answer questions related to business outcomes, pain points, industry perspectives, best practices, and solutions, including linkages between these items.
- Be able to operate in a highly consultative sales environment
- Demonstrates resourcefulness and top-notch prospecting skills through a variety of means to identify clients and generate new revenue. This includes networking with former partners and contacts, conducting industry research, mining social media and applying industry, technology and solution-oriented product knowledge to identify strategic sales opportunities and generate new business.
- Uses client, prospect and partner feedback to implement a strategy to expand product opportunities within current account base.
- Maximizes the total value of solutions sold through deeper penetration of existing accounts, actively using all appropriate resources to win additional business across the entire Salesforce cloud around multiple use cases.
- Conducts opportunity assessments of client base to proactively understand client needs and develop in-depth account plans.
- Develops strong relationships with Salesforce Sales representatives and Salesforce Sales Leadership to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
- Presents proposals to corporate decision makers for new business, renewals, change orders, and expansion of existing base.
- Works collaboratively with sales engineering and others to build interactive components and presentations which outline features, benefits and unique selling points to the prospect to include SOW and RFPs which fall within established margin requirements.
- Develops strong relationships with Salesforce Sales representatives to create joint target account strategies and corresponding marketing activities, which result in new business opportunities.
- Works closely with Project Management and Practice Teams to ensure successful post sales implementation and contractual fulfillment.
- Produce opportunity assessments of customer base that proactively act to understand the client needs as well as more in depth account plans, where applicable.
- Utilizes CRM to manage sales pipelines and actively track activities on a weekly basis.
- Follows sales process and governance.
- Capable of presenting SOWs, ROMs, and capability presentations prospects/clients and to Salesforce in a clear and concise manner to all levels of the organization.
Why you? What you bring
- Personal: Strong interpersonal skills, high energy and enthusiasm, integrity and honesty, flexible, results driven, resourceful, problem solving ability, deal effectively with difficult situations, ability to prioritize and sees no as an opportunity.
- Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a positive attitude.
- Technical: Ability to understand and communicate technical concepts; utilizing related sales systems.
- Ability to assess customer challenges and pain points to determine appropriate technical direction on Salesforce
- Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an organization, including executive and c-levels.
- Experience selling Salesforce solutions and consulting services with experience building Salesforce channel relationships highly preferred.
- Ability to build relationships across the organization by collaborating with other sales and support roles to meet client needs.
- Self-directed and self-motivated, with the ability to manage multiple engagements at one time with a high degree of attention to detail.
- Strong account planning and management skills, including the ability to conduct and utilize research and business knowledge to conduct prospect and customer profiles to generate new business revenue.
- Demonstrated relationship building and interpersonal skills to include ability to quickly establish credibility and trust.
- Ability to generate interest, enthusiasm and benefits in TTEC offerings.
- Ability to develop consultative relationships with customers and partners to understand needs and identify opportunities.
- Resilient and sees "no" as an opportunity, can gain credibility and trust while working across a diverse customer base.
- Ability to apply BANT, and challenger-based sales to sales pursuits.
- Demonstrated negotiation skills with ability to overcome objections.
- Demonstrated drive to deliver high levels of customer experience and satisfaction.
- Excellent time management skills with ability to prioritize workload to achieve results - self-starter style.
- Possess a passion for sales with a healthy sense of competition.
- Proactive management of pipeline deals and related activities throughout entire sales pursuit.
- Ability to work independently and as part of a team to achieve desired outcome.
- Proficient in the use of MS Office products, specifically Outlook and Salesforce CRM.
- Bachelor's degree in business or related field preferred.
- Minimum of 3 years related experience in selling and positioning technology products and software solutions in a high touch, consultative selling environment.
- Minimum of 3 years of enterprise selling in leading selling motions on Salesforce, with specific experience in selling Sales and Service Cloud.
- Minimum of 3 years of selling professional services preferred.
COMPENSATION & BENEFITS:
The anticipated starting salary range for individuals expressing interest in this position is $135,000 to $150,000. This position also is eligible to participate in a sales incentive plan.
Benefits available to eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
Benefits available to eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
what we offer
When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:
Be Financially Sound
- We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
- Retirement plans
- Tuition reimbursement programs
- Financial wellness program
Be Developed
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
- Mentorship programs
- Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
- Professional development courses in TTEC University
- Scholarship program and tuition reimbursement
- Visibility in our global career pathing and internal mobility opportunities
Be Healthy
We support healthy living and have the tools and resources to help you such as:
- It's Ok, We're All Human wellness program
- Wellness incentives
- Company health and wellness programs
- Dedicated health and wellness navigators and employee assistance programs
- Generous paid time off and other leave of absence programs
Be the Difference
You'll have the opportunity to have a positive impact in your community:
- Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
- Our team helps fundraise and volunteer their time in their communities
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation
#LI-BB2
#LI-REMOTE
Primary Location: US-MN-Minneapolis
Job: Sales / Business DevelopmentJSGYM-TE
TTEC
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