• Manage all declarative & basic declarative administrative functions assigned (5%)
• Build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate to advanced complexity including visual flow, process builder, workflow automation, Apex, third party integrations, telephony integration, import/export databases, etc. (5%)
• Technical expert on assigned Salesforce projects leading the capture of business requirements, specifications, process flows, application design, application configuration and testing (5%)
• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve business needs (5%)
• Expand use of Salesforce.com – attend planning meetings and assist with determining if / how SFDC can be used in new ways to generate new value for the organization (5%)
• Maintain security including sharing rules and security levels as well as creating/maintaining user roles, profiles and hierarchies (5%)
• Maintain database for integrity and accuracy including cleansing and duplicate record management (5%)
• Monitor and manage exception logs for back end system integration with SFDC (5%)
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities (5%)
• Create custom objects when necessary and ongoing customization/alteration of SFDC (5%)
• Complete regular internal system audits, prepare for upgrades, manage new releases (5%)
• Effectively act as the liaison between our users, vendors and the application development teams (5%)
• Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment (40%)

• Additional duties as assigned
• Meets attendance and punctuality standards

• 3 to 5 Years of relevant work experience.

• Bachelor's Degree preferred.
• Certifications: Salesforce Certified Administrator & Salesforce Certified Advanced Administrator Required. Salesforce Certified Sales Cloud and/or Salesforce Certified Service Cloud Preferred. Experience working in Agile Methodology.

• Occasional non-standard work hours or overtime as business requires.
• May be located at the Clearwater corporate office or at the reseller location.
• Professional, office environment.
• Some travel required.

• Able to execute instructions and to request clarification when needed.
• Able to use a 10-key quickly and accurately.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 50 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to create and conduct formal presentations.
• Able to interact effectively with all levels of management.
• Possesses strong multi-cultural interpersonal skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.
• Able to use relevant computer system applications at a basic level.
• Able to use relevant computer system applications at an intermediate level.
• Able to use relevant computer system applications at an advanced level.

• Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

Join our team to connect the world with the power of technology!