Sr. Director, Services - Public Sector, MuleSoft

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

The Senior Director of Services will be the go-to business leader, accountable for all aspects of Professional Services including services sales, delivery of customer engagements, practice building, and operations. Reporting directly to the VP of Services, Americas, you must be truly passionate about leading by example and delivering meaningful, lasting customer business outcomes on time and on budget.

You will embody a thought leadership and evangelist mentality to help our US and Canada Public Sector customers see the enormous value in the MuleSoft Services methodology and offerings. At the same time, you will continue building our world class consulting team through working in conjunction with our recruiting team.

You will be a key member of the cross-functional PubSec operating unit (OU) leadership team for MuleSoft. Collaboration and alignment across Sales, Customer Success, Pre-Sales, Channels, Product MuleSoft/Salesforce teams will be integral to your success.

What you’ll achieve:

3 months:

• Internalize MuleSoft’s outcome-based sales and Catalyst delivery methodology

• Build a services business plan for PubSec and actively represent services in the broader cross-functional plan for the OU

• Establish and start executing a hiring strategy to grow the team

• Execute on the business plan, driving accountability within and across functions

• Actively participate in deal pursuits as a mentor, coach, and executive sponsor

• Drive successful delivery of engagements as measured by customer satisfaction (CSAT) score

• Build executive relationships and proactively manage customer outcomes, escalations, and overruns

• Manage the quarterly Services metrics: bookings, revenue, utilization, CSAT, partner readiness, net retention rate (NRR), and headcount

• Harvest lessons learned and ensure that best practices are documented and shared within and beyond the team while also contributing to methodology and other areas of the practice

• Collaboratively work with Channels team to form relationships with key partners in th OU, to grow both business and ensure partner readiness to deliver on joint customer business outcomes

12 months:

• Lead the team by successfully work across the teams to “Run the Play” throughout the customer journey driving success for customers, partners, and Mulesoft/Salesforce

• Drive larger transformations for customers by forging new and stronger partnerships across the ecosystem, creating inventive solutions for our customers, that maximizes value customers realize in MuleSoft

• Achieve and exceed Services P&L metrics: bookings, revenue, utilization, and headcount

• Continuously look for opportunities to help scale the excelling business allowing us to drive greater value to our customers, while operating in a more efficient manner.

What you’ll need to be successful:

• A strategic business leader that understands the importance of leading by example and being a player and a coach

• Extremely collaborative and has ability to gain trust across internal and external functional leaders

• An experienced Professional Services leader and a subject matter expert in managing a practice and P&L across sales and delivery functions

• Demonstrated consulting background in a top tier system integrator firm or high growth enterprise software vendor

• Prior hands-on consulting experience in the data, integration or middleware space preferred

• Embodies operational excellence when it comes to bookings and utilization forecast, contract terms, etc

• Ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike

• Foresight to anticipate approaching growing pains and wisdom to build your own vision for what this role should evolve into as MuleSoft experiences explosive growth

About MuleSoft, a Salesforce company

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.