Senior Salesforce Business Analyst

Growth requires a strong foundation, and at Buchanan & Edwards, our people are our strength.

They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation’s most critical challenges.

A challenging and dynamic work environment isn’t all that BE has to offer. When you join BE, you become an integral part of our team. Not just an employee number, but a valued opinion with a voice that carries and drives change and innovation. You’ll have access to some of the most well-respected IT industry leaders in virtually every field and learn new tools and techniques while expanding your knowledge and skillset. We’re dedicated to helping you develop your career, and our culture applauds outside-the-box thinking and initiative. Our employee-focused leadership team knows that your success is our success and empowers employees with the necessary tools to excel. Join us as we continue to move the future forward, together.

• Works with clients and end users to gather, understand, and define business requirements.
• Participates and leads key meetings with clients including requirement gathering sessions, user acceptance testing, and end user training.
• Develops user stories and to-be process flows to support the design and development of Salesforce solutions for our clients.
• Works collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories.
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies.
• Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
• Creates demo and training material for new and existing application users.
• Create Use cases, Requirement Document, Requirement traceability matrix (RTM), Impact Analysis, Workflows, Test case etc.
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment.
• Strong presentation, communication (written and verbal) skills, and interpersonal skills.
• Ability to juggle and prioritize multiple tasks within a collaborative team environment.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.

• BS/BA degree in Computer Science, Information Sciences, or related IT discipline.
• Allowable Substitution: Additional ten (10) years of related professional experience can be substituted for a BS/BA degree
• Five (5) + years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s).
• Three (3) + years of Salesforce.com consulting experience throughout the implementation of the full Software Development Lifecycle (SDLC) - agile methodology experience preferred.
• Proficient with leveraging and configuring Salesforce AppExchange products to develop a solution.
• Hands-on experience using Salesforce or similar CRM Products to advise stakeholders on business solutions including workflows, validation rules, and security controls etc.
• Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development.
• Experience soliciting, gathering, and analyzing user input and requirements.
• Experience documenting requirements, transforming requirements to user stories and creating to-be process flow diagrams.
• Experience collaborating with business stakeholders.
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies.
• Strong presentation and communication skills.
• Preferred Certifications:
  • Certified Scrum Master
  • Salesforce Certified Administrator
  • Salesforce Certified Service Cloud Consultant

Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years. Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal Opportunity Employer–Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation. Buchanan & Edwards is an E-Verify employer.

#CJ