IT Business Analyst, Salesforce

732 days ago

Location
United States
Role
Business Analyst
Contract
Permanent
Salary
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About the role.

The IT Business Analyst will be part of the IT Product Management team, responsible for managing PURE’s core systems. The IT Business Analyst will take the lead identifying business and system requirements for PURE’s Salesforce Platform as well as other integrated systems. We are looking for a highly self-motivated individual to interface with our end users, elicit and document requirements, perform analysis, and support the execution of our backlog consisting of small enhancements and projects. A career in business analysis creates a rewarding opportunity to drive deep impact for our business.

As part of the team you impact this organization by:

Take the lead in identifying, eliciting, and evaluating business and system requirements for PURE’s Salesforce System as well as other integrated systems
Define and document clear and concise requirements that describe business scenarios and processes in language understandable to both technical and domain stakeholders
Own the requirements through their full lifecycle. Ensure that requirements are clearly documented; reviewed and approved by the business community; managed and updated under change control; and developed, tested and implemented to meet the true business needs
Prepare user acceptance test (UAT) plans, scenarios, and test cases where applicable. Ensure the UAT plans, roles and responsibilities are well documented and communicated. Follow through with UAT testing resources to ensure timely completion and resolve issues found during UAT
Work closely with our internal IT team to assist in the analysis and resolution of production support issues, document them in our project management system, Rally, and provide timely follow-up to questions from the Agile team.
“Be in the moment” with our clients to help them identify unforeseen areas for improvement, whether a process improvement or a system enhancement

This career is for you if you have:

A Bachelor’s degree (required)
A Salesforce Business Analyst certificate, Salesforce Consultant certificate, or Salesforce Administrator certificate (required)
Knowledge of property and casualty insurance (strongly preferred)
Experience with Salesforce Service Cloud, Sales Cloud, or Financial Services Cloud (strongly preferred)
Experience in Agile / Scrum methodologies (strongly preferred)
Experience working with platforms such as Marketo or Five9 (preferred)
A good understanding of emerging technology to improve customer satisfaction and reduce friction (preferred)
The ability to be productive given only general instruction on work; can walk into a problem and analyze the underlying issue, use judgment, creativity, and sound knowledge to develop and recommend solutions
The ability to influence internal customers to balance their requirements against what’s most appropriate for a world-class organization, and find the right compromise
Strong consensus building skills and ability to convey technical concepts in a clear, understandable way

This role may occasionally be required to work a few hours on a weekend and/or late night in support of scheduled system releases.

We are seeking bright individuals with ambitions as high as our own. Come join us. PURE is an Equal Opportunity Employer.