CRM Business Systems Analyst - Salesforce

1620 days ago

Location
London, ENG, GB
Role
Business Analyst
Contract
Permanent
Salary
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Job Title:CRM Business Systems Analyst - Salesforce

Job type: Permanent

Location:London Head Office, Holborn

Reporting Relationship: CRM Product Manager

Argus is a fast-growing global B2B media company providing essential information on commodity markets. As a business, we continue to grow and evolve, adding new markets, new services, new delivery options and improved analytical tools.

Job Purpose

Due to the continued growth of the business, we are currently looking for a driven and energetic CRM Business System Analyst to help the CRM team to implement SalesForce as the new CRM tool. You’ll work alongside experienced Salesforce architects on this exciting new implementation.

The role will involve the implementation and day-to-day maintenance of Salesforce to support the commercial teams. You will be responsible for reviewing assigned business processes from end-to-end to identify and address operational and technological risks. The role includes managing users, maintaining data quality, responding to questions from and coaching end-users, reporting and housekeeping within the system.

You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands-on configuration of Salesforce, whilst ensuring that quality and service levels are high. Therefore, hands-on Salesforce experience is highly desirable.

Key Responsibilities

Conducting analysis, design and documentation of functional solutions to enable business processes and Salesforce to be developed
Solicit, understand, and document the customer's business requirements, processes and workflows developing both written and visual depictions of requirements and process flows
Ensuring that business and functional solutions are fully defined, meet the needs of the business case and customer requirements and are approved by the customer and key stakeholders
Responsible for the management/coordination of projects designed to develop technical solutions and/or enhancements related to the automation of business processes to meet user requirements
Performing functional / integration testing on projects as required, to ensure quality of delivery
Resolving complex issues, defects and queries raised at any phase of development or production in a timely and professional manner
Track system defects and enhancements to support the system configuration
Prepare training materials and deliver training where necessary
Support of Salesforce including configuration updates to security, sharing rules, profiles, roles, custom objects, fields, record types, updating page layouts and validation rules, reports, dashboards, etc.
Providing demo’s to all level of stakeholders
Work with Solution and Technical Architect’s to create prototypes and proofs of concept as a means of eliciting and defining requirements.
Groom and refine the Salesforce product backlog, in liaison with the CRM product manager
Own the design of Salesforce solutions
Supervise the configuration, quality assurance, testing and deployment of Salesforce around best practice, while sharing experiences
Act as the release manager, approving configuration and coded items to be deployed between environments.
Provide guidance on user story writing style
Ensure success and acceptance criteria are defined for each story
Ensure documentation of the steps for testing as a means of eliciting and defining requirements.
Documenting baseline information and requirements
Developing and defining project roadmaps

Experience/Skills

Proven experience with Salesforce systems support and an excellent understanding of CRM
Experience of being in an Agile Scrum/Kanban team
Ability to learn technology quickly through instruction and self-training
Ability to identify process efficiencies i.e. data flow across Sales systems
Knowledge and understanding of a B2B sales process, campaign management and tracking objectives
Experience of documenting system integrations
Knowledge and experience of CPQ

People Skills

Ability to develop constructive relationships with stakeholders, external suppliers and support teams
Ability to adjust communication effectively for non-technical audiences
An empathic approach to solution design, prioritising user success
An innovative, out-the-box thinker who enjoys solving problems and spots opportunities to improve existing ways of working
Curiosity and eagerness to learn
A can-do attitude that solves problems instead of creating them
Excellent written and verbal communication skills
A collaborative approach to working in a multi-functional team
Ability to work effectively under pressure with multiple deliverables and in virtual teams
Critical thinker with strong time-management and organisation skills
Self-motivated and willing to take on responsibility
Ability to prioritise tasks and an ability to work across competing priorities.
Strong Project Management / organisational skills and an attention to detail.
Strong analytical skills
Attend and contribute positively to business and stakeholders facing meetings as required

Education/Qualifications

Bachelor’s degree in Information Systems, Computer Science, or a related field is highly desirable
Business Analysis certification is highly desirable, ideally BCS qualifications.
Essential Salesforce certifications: Advance Administrator
Ideal Salesforce certifications: Sales Cloud Consultant, CPQ Specialist

About Argus Media

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network.

Argus is an independent media organization with more than 1,000 staff. It is headquartered in London and has 25 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences.

Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.

Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor.

Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

Benefits

Our rapidly-growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognises and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.