Application Engineer, Salesforce Customer Retention Management, YouTube

1387 days ago

Location
New York, New York State, United States
Role
Other
Contract
Permanent
Salary
--

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Mountain View, CA, USA; New York, NY, USA. Minimum qualifications:

Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
5 years of experience with the configuration and custom development for several CRM modules in SFDC.
Experience integrating SFDC with multiple business applications.
Experience with one or more general purpose programming language: Java, C++, Python, JavaScript or other scripting language.

Preferred qualifications:

Master’s degree in Engineering, Computer Science, or other technical related field.
Certified Salesforce Platform Developer II.
Experience in designing and implementing SFDC cross-organization along with cross-instance integrations in support of multiple business process environments.
Experience in continuous integration/continuous deployment (CI/CD) and release management on Salesforce or Marketo.
CRM domain knowledge with relevance to the cloud industry and its sales channels.
Demonstrated capability to develop and grow relationships with key stakeholders/partners.

About the job

YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users’ voices to help shape product solutions.

As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.

As an Application Engineer, you will drive the development of Salesforce platform used by YouTube operations teams who are tasked with the objective of achieving greater creator happiness and success. In this role, you will support our goal of delivering great customer retention management (CRM) value to our user group by using Salesforce. You will work closely with the platform team and SalesForce dot com (SFDC) user teams to provide long-term solutions by leveraging features, functions, and best-practices with Salesforce.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Collaborate with Business and Operations teams to define, evaluate, prioritize, and improve CRM features and functionality.
Articulate design considerations, trade-offs, benefits, and recommendations for system design.
Deliver key features using SFDC technology (e.g., workflow, process builder, lightning experience, APEX and Visualforce, etc.).
Work closely with engineering and business analytics teams to improve data flow.
Collaborate with internal teams to improve Salesforce integrations with internal systems.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.