Salesforce Administrator

il y a 1623 jours

lieu
New York, NY, USA
Rôle
Administrateur
Contrat
CDI/CDD
Salaire
--

This position will be responsible for designing processes that increase efficiency and scale across our Salesforce platform. It will be a cross-functional role, supporting core business teams (Sales, Marketing, Support, Legal, and Finance) to establish and implement best in class application technology and business solutions in Sales and Marketing for a rapidly growing organization.

RESPONSIBILITIES:

Developing and improving workflow processes in our sales and marketing organization to effectively manage leads, client information and data.
Support Sales VP’s develop targeted new prospecting lists and client re-engagement / reactivation initiatives.
Support marketing team in data analysis, market segmentation and defining client profiles for targeted marketing outreach and support campaign implementation.
Prepare weekly reports on attribution and SQL, MQL and QSO for Sales and Attribution Analysis.
Work with media buying team to track lead generation through conversion and identify optimal advertising channels.
Maintain the database to ensure data integrity, minimal duplication and optimal account, contact, lead and opportunity architecture.
Spearhead sales performance and metric reporting for Sales, Marketing and Finance.
Create and manage reports and dashboards based on KPIs, and ad hoc reporting.
Act as the go-to person for any queries involving Salesforce configuration and usage.
Onboard new hires with Salesforce and its related applications
Provide onboarding and continuous training to all user groups.
Perform mass data imports/exports using API or various import tools.
Stay up-to-date on new releases, features and functionality.
Integrate, manage and administrate Marketing Automation Software (Marketo).
Manage integration with phone systems for inbound lead routing.
Manage and administrate third party applications such as LinkedIn Navigator, ZoomInfo, JETNET.
Provide additional sales operations and analytical support to the sales team as required.

QUALIFICATIONS & EXPERIENCE:

4+ years Salesforce administration experience
Knowledge of Data Loader, SOQL, SOSL, and Web Services
Advanced knowledge of Sales and Service Cloud customizations
Preferred experience working with ZenDesk, Marketo, SalesLoft, and other business applications
Active certification required (minimum ADM-201)
Prior experience in SaaS or subscription-based companies preferred
Exceptional written and verbal communication skills

POSITION:

Location: National/New York City
Reports to: Justin Gallo, Readiness Manager
FLSA Classification: Exempt