Salesforce Administrator

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work.

The Salesforce Administrator is responsible for optimizing all Salesforce related duties including, trainings, reporting, and system maintenance for IAFC. The role works within Operations to support the organization through leveraging Salesforce within our Programs, Training, Marketing, and Development departments. This role will report directly to the Director of IT and report out on systems status’ and provide feedback on continuous improvement.

This incumbent will be expected to promote and adhere to the workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities. All work to be completed with minimum supervision and in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

• Support agency end users and monitor user adoption of Salesforce tools and extensions.
• Ensure that all certifications, licenses, and other user data is up to date and functioning properly.
• Support department heads with program development and usage matching agency needs.
• Maintain and ensure that system is updated for optimal performance, including with third party vendor systems.
• Research and identify requirements, translating into best practices, scalable solutions with a focus on user experience.
• Oversee data management focusing on constant quality improvement of Salesforce data and quality, implementing rules and automation as needed.
• Create and provide ongoing training, providing feedback to senior management on user opportunities.
• Resolve support helpdesk tickets.
• Manage communications regarding any platform changes to users and stakeholders.
• Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people and clear priorities.
• Independently work on multiple tasks effectively in support of the department
• Other Functions: The organization may assign other functions to the job at its discretion.

SUPERVISORY RESPONSIBILITIES: Responsible for managing a major segment of the organization. Formal responsibility for planning, assigning, directing, and managing the work of the department.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE: Salesforce Administrator certification. Salesforce Nonprofit Cloud certification. Experience migrating data from various systems to Salesforce. Undergraduate degree in a related field required. Two to three years of experience in Salesforce Administration experience. Non-profit and early childhood development experience preferred.

Benefits of Working at IAFC:

• Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most.
• We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiassed and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.

We offer an extensive benefits package that adds value to your total compensation. Our benefits include:

• Health, dental and vision insurance plans with company contribution of 95% for single coverage
• 401k with company match
• Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company paid Life Insurance

This position will work in the Uptown neighborhood of Chicago . Illinois Action for Children is EEO/M/F/V/D employer.

While we desire for this job posting to be comprehensive, all aspects of the position may be amended at any time at the discretion of IAFC including job duties, work location and/or work schedule.

As established by the Illinois Action for Children Board of Directors, all employees are required to receive a vaccination against COVID-19, unless a medical or religious reasonable accommodation is approved. If offered a job, the candidate must be able to prove that they have been vaccinated with one of the CDC-authorized vaccines, including either Pfizer-BioNTech, Moderna, or Johnson & Johnson / Janssen or request and be granted an accommodation before their start date.