Salesforce Administrator

About us:

Altium is a global leader in PCB Software design. From Sales to Support and Marketing, we run our business on Salesforce using a complex combination of clicks and code. We use many Salesforce products like Sales Cloud, Service Cloud, Pardot, Salesforce CPQ, and Tableau CRM and integrate with external systems like NetSuite, Marketo and Snowflake, among others. Our Salesforce implementation is developed and administered through our Global Sales Operations group of certified Admins, Developers and Architects.

About the role:

As a Salesforce Administrator at Altium, you'll be a key player on a team dedicated to continuous improvement and enhancement of our Salesforce platform. We're looking for someone with a strong understanding of the Salesforce platform who can understand both our current implementation and our business objectives in order to identify areas of improvement. You'll work with inter-departmental teams to gather requirements and should be comfortable communicating with stakeholders at all levels, with the ability to translate technical information into layman's terms and clearly explain design options and their potential impact. You should be comfortable with change management and governance.

Responsibilities:

Our ideal candidate should have a well rounded knowledge of different products and clouds and will be responsible for:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• User support tickets
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Update existing automation with a goal to reduce the number of workflow rules and process builders while configuring more robust business rules using flow
• Monitor and improve user adoption
• New user and ongoing user training
• Create and maintain Salesforce technical documentation
• Identify unused or underutilized platform features
• Maintain, simplify and improve our CPQ implementation
• Work with integrated application including NetSuite, Snowflake, DocuSign, Marketo, Boomi and mor

Knowledge, Skills & Abilities

Our ideal candidate:

• Has a proactive attitude to platform enhancements
• Has excellent relationship-building skills
• Has the ability to work with stakeholders at all levels
• Is available and responsive to questions and feedback
• Works collaboratively as a team but can also work independently
• Is active in the Salesforce community
• Demonstrates continued personal/professional development
• Understands Salesforce CPQ functionality and relationships
• Has a strong background designing Flows

Qualifications:

• Strong Salesforce product knowledge and at least 3-5 years of hands-on Salesforce Administration experience with Sales or Service Cloud
• Strong Salesforce CPQ knowledge and at least 1-2 years of hands-on experience administering CPQ
• Bachelor's Degree
• Certified Salesforce Administrator
• Salesforce CPQ Specialist certificate preferred