Salesforce Administrator

The Salesforce Administrator's primary role is to improve and enhance Frog Street's Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions and manage the product roadmap. The duties and responsibilities include, but are not limited to:

Duties and Responsibilities:

• Identify unused or underutilized platform features
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/Release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications including:
  • HubSpot or similar marketing tools
  • 2-way integration with ERP system
  • Master Data Management
  • Data warehouse and reporting applications and related SFDC integration

Required Qualifications:

• Strong Salesforce product knowledge and at least four (4) years of Salesforce Administration hands-on experience with
  • Trailhead Badges/Super Badges
  • SFDC Analytics and Tableau or similar application
  • Data warehouse and related analytics/reporting applications
  • Superior communication and customer service skills
  • Business Process Mapping and Business Process Improvement acumen
  • PMP or similar project management expertise a plus

• Certified Salesforce Administrator
• Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) - desired, but not required
• Bachelor's/Postgraduate degree, or professional qualification - desired, but not required

Knowledge, Skills and Abilities:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Demonstrates continued personal/professional development
• Active in the Salesforce community

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms and stoop. The employee is occasionally required to life and/or move up to 50 pounds.

About Frog Street

Frog Street (www.frogstreet.com), a subsidiary of Excelligence Learning Corporation, is a leading provider of comprehensive early childhood education solutions to public schools, Head Start programs and early child care centers, with a focus on children from birth to age 5. Frog Street's curriculum programs are based on early brain research and provide intentional age-appropriate instruction that is aligned to both federal and state standards. The Company also develops engaging and interactive professional development programs, including product training, conferences, continuing education, and quality assessment tools to measure students' progress.

About Excelligence

Excelligence Learning Corporation (www.excelligence.com) is a leading developer, manufacturer, distributor and multi-channel retailer of over 20,000 innovative, high-quality and grade-appropriate educational products and teaching solutions, which are sold primarily to early childhood learning centers, elementary schools, PTAs and consumers. The company has three core divisions: Supplies (Discount School Supply and Really Good Stuff), Equipment (Children's Factory, Angeles, and Steffy Wood Products) and Services (Educational Products, Inc., Childcare Education Institute and Frog Street).