Salesforce Administrator

• Bachelor’s degree
• 5+ years’ experience implementing and configuring Salesforce.com for 100+ users
• Solid understanding of and detailed experience with the Salesforce.com architecture
• A demonstrated ability to understand and articulate complex requirements
• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Proven ability to build effective partnerships with business owners and technical partners

Salesforce Administrator - Amazon Music, New Projects

Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music's New Projects team.

Our team builds new experiences for Amazon Music listeners. We help our customers discover up-and-coming creators, while also having access to their favorite music and podcasts. We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices, powered by Alexa. Amazon Music products support our mission of delivering audio entertainment in new and exciting ways that listeners love.

We are looking for a high caliber and tested Salesforce Administrator to be a part of a project with strategic significance and high exposure. In this role you will help build and define the designs of the team’s Salesforce.com (SFDC) environment. You will manage the integrations with Salesforce Marketing Cloud in support of our outbound marketing efforts, along with integrations with other key Sales and Service systems. You will apply both business and technical acumen in a fast-paced, ambiguous and innovative environment.

RESPONSIBILITIES

• Hands-on configuration of Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages
• Support user adoption of Salesforce
• Develop administrative runbooks for different scenarios
• Lead ongoing engagements with Salesforce regarding Salesforce CRM & Marketing Cloud
• Support processes promoting data integrity, data governance, and compliance
• Manage Salesforce.com Customer Relationship Management (CRM) including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues
• Focus on user efficiencies, solve business/customer issues, invent creative solutions, and ensure data accuracy across the system
• Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs
• Participate in change management process and drive communication efforts across relevant stakeholders
• Evaluate business and technical requirements, and communicate inherent security risks and solutions to technical and non-technical business owners

Our ideal teammate possesses the ability to understand business requirements and processes, and translate these into innovative solutions that are highly usable and scalable. The ideal candidate should also possess a natural curiosity and sharp analytical skills. If you enjoy dealing with high ambiguity, complexity, and broad scope that will be at the epicenter of our initiative, come join us!

• Salesforce Advanced Administrator Certification
• Salesforce Platform App Builder Certification or Salesforce Developer Certification preferred
• Experience working with large-scale, complex datasets
• Experience with Salesforce Marketing Cloud
• Experience managing and triaging user submitted issues via ticketing system(s)
• Experience using Salesforce data tools (Data Loader, DemandTools, Eclipse Force.com IDE)
• Advanced Excel skills (Macro, Pivot Tables, VLookups)
• Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc.
• Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
• Technical project management experience