Cloud Salesforce Administrator-ESP

Description

• Serve as system administrator for the Salesforce.com environment with XXX+ users
• Handle basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Utilize setup menu adding Picklist Values, optimizing Page Layouts, creating assignment rules and more.
• Turn the stream of data in Salesforce into insights.
• Support leadership requests for official management reporting.
• Maintain: add new users, amend the existing profiles, revisiting the permissions to the accounts and impose or remove restrictions.
• Reduce the redundancy: remove duplicate contacts or accounts by mass updating them or merging them.
• Cleaning out-of-date functionality.
• Stay updated: drive communication with team members about improvements, best practices, and to elicit ideas and ongoing feedback
• Assist in training of new users, and grow the Salesforce.com skill set across the organization

• Experience working with SFDC, FinancialForce, or another professional services automation system.
• Knowledge about permissions management, scripting, database management, building queries, business analysis.
• Familiarity with cloud services.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts.
• Understanding of Sales Process and interrelated areas (accounting, support, legal process) to build strong relationships with key groups.
• Ability to decompose high-level information into details, and distinguish user requests from the underlying true needs
• Ability to assess the impact of new requirements on Salesforce.com, and all upstream and downstream processes.
• Understanding of Salesforce.com best practices and functionality Data management abilities
• Team player with strong interpersonal skills
• Ability to work with remote team members via online tools across different time zones.
• Well-developed critical thinking and decision-making skills required
• Familiarity with professional services and managed services business models.