Junior Salesforce Administrator

Habitat Chicago is seeking a Junior Salesforce Administrator to help us maintain our existing Salesforce environment and related third-party integrations, build new functionality to help drive better efficiency and data management across the organization, and ensure integrity of data. This person will collaborate with numerous stakeholders across the organization to provide employee training and develop strategies to define and implement needed improvements.

The Junior Salesforce Administrator will provide support to Habitat for Humanity Chicago and, under the direction of the Systems and IT Manager. This is an entry-level position that requires no college degree or previous Salesforce experience, and which can lead to a well-paid career as a Salesforce Administrator in an expanding job market. The Junior Salesforce Administrator will help us achieve our mission by implementing and/or supporting applications in organization functional areas, maintaining the integrity of data and processes, maximizing the effectiveness of the CRM and associated applications, and helping our staff track, analyze and report key activities and relationships.

Our ideal candidate will have a couple of years in the workforce where they will have demonstrated an understanding of business processes (how different tasks are linked together to get the job done). They will be keen problem-solvers and constantly looking for ways to make tasks simpler or more efficient, whether that is building a garage, cooking a meal, or getting the kids off to school in the morning. They will have a background in the business world, or some technical field which requires analytical thinking and working out the sequence in which tasks must occur. We want someone who is a quick learner, knows how they learn best, and understands how to communicate with the many other staff who use Salesforce. One of their jobs will be training staff in the use of Salesforce, so they should be comfortable demonstrating procedures for groups of trainees.

Salesforce Systems Configuration and Management (60%)

• Assist with designs, builds, tests, and deploys enhancements via the creation of custom objects, security controls, user profiles and permissions sets.
• Ensure integrity of data entered by various teams by creating systems for identifying and eliminating duplicates, identifying system errors that interfere with data quality, and running quality control systems to analyze integrity of data being entered by various teams.
• Assume responsibility for maintaining and managing all custom applications as well as any integrations or AppExchange installations.
• Collaborate with Systems and IT Manager and external Salesforce vendor to deploy changes in Salesforce.
• Work alongside the Systems and IT Manager in maintaining and improving the use of Salesforce.com and its Applications.
• Perform organization customization of fields, page layouts, and custom tabs, objects and applications.
• Work closely with internal stakeholders to identify and outline specific data and business requirements, implement and documents business process solutions, and ensure system security.

Salesforce Training, Documentation and Support (20%)

• Provide day-to-day end-user support and assist users with best practices to improve and increase their knowledge of Salesforce.
• Provide support and training for Salesforce use, including orientations for new staff and specialized training in response to changing roles. Provides recommendations for specific Trailhead training and resources. Develops department-specific manuals as needed.
• Assist all users with building and evaluating reports, dashboards, and mailings to ensure that all teams are supported; completes regular internal system audits and prepares for upgrades.
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
• Conduct onboarding and continuing training of Salesforce CRM System to users.
• Serve as the point person for system troubleshooting, coordinating with outside resources as appropriate.

Salesforce Maintenance (10%)

• Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages.
• Maintain and create workflow rules, validation rules, formula fields and escalation rules.
• Maintain, upgrade back-up, and replace, as needed, applications within the Salesforce.com environment.
• Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

Teamwork (10%)

• As a key Operations Team member, contribute to our organizational health through enthusiastic collaboration, leadership, and personal integrity.
• Maintain a “team first” outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.
• Contribute enthusiastically to all organization events, helping as necessary with set up/take down, management, networking, various tasks, etc.
• Engage with all members of team, program participants, and core volunteers.

Required:

• Experience with technology and ability to learn new systems and adapt them to organizational needs.
• Experience designing and implementing staff training and support; ideally in program evaluation.
• Experience in producing high quality results autonomously with little direction or guidance.
• Passionate about leveraging data and analytics to solve problems, improve programs and businesses.
• Developed project management skills, as well as the demonstrated ability to meet deadlines.
• Ability to manage multiple tasks and projects simultaneously.
• Experience with nonprofit processes preferred.
• Self-motivated and able to work independently.
• Excellent communication skills, including writing, grammar, and speaking.
• Superb organizational skills and attention to detail.
• Ability to organize and manage information from a variety of sources and formats.
• Ability to balance multiple tasks simultaneously and meet deadlines.
• Commitment to problem solving, continuous improvement, curiosity and personal development.

Preferred

• Personal volunteer experience.
• Understanding and enthusiasm for Habitat for Humanity philosophy and willingness to advocate its mission.

Position Details
Reports To: Systems and IT Manager
Hours: Full-time; 9am-5pm plus evenings and weekends meetings as required.
Environment:
The Habitat Chicago office is located at Cermak Rd. and Carpenter St. in Chicago. It is accessible by car or by public transit. This position will have a desk, computer, and phone line in an open office environment.
Conditions: Must be able to lift 25 pounds and work at a computer for long periods of time.
Compensation: Salaried; $49,000-$52,000, depending on experience. 30+ vacation/sick/personal days per year. 90% employer paid health insurance; access to dental, life and 401k (3% match) plans.

To Apply: Please submit compelling cover letter and resume to [email protected] with “Junior Salesforce Administration” Your Name” in the subject line by 5/31/2022. Successful applicants will be contacted for interviews.