Salesforce Administrator
lieu
Glastonbury, Connecticut, United States
Rôle
Administrateur
Contrat
CDI/CDD
Salaire
n/a
Job Details
Description
Position Title: Salesforce Administrator
Division: Accident & Health
Business Unit: Travel Insured International
Location: Glastonbury, CT or Remote USA
Manager/Title: Salesforce Platform Manager
FLSA Classification: Exempt
Pay Type: Salary
Summary of Position:
Travel Insured International, a Crum & Forster Company, seeks a Salesforce Administrator to work closely with department heads and other key users to solve cross-departmental problems, maximize our current setup, and implement future applications. The position reports to the Salesforce Platform Manager. Remote USA applicants encouraged to apply.
Principal Duties & Responsibilities:
- Maintain and maximize current Salesforce.com platform for assigned applications
- Collaborate with department heads and managers to prioritize and implement new applications and modifications to existing applications that will enhance our business processes and integrate with our existing technology
- Manage and create custom objects, workflow rules, approval processes, validations rules, page layouts, formulas, and dashboards & reports
- Effectively manage software and version updates for assigned applications to ensure a seamless user experience
- Review, organize, and maintain User Roles & Profiles
- Provide timely support for all support requests from Salesforce.com users such as adding or removing users, granting additional privileges, password resets, etc.
- Provide ongoing training to Salesforce users, team leads, and department trainers
- Serve as a subject matter expert for Salesforce.com suite by staying abreast of industry and vendor best practices and introducing opportunities that would benefit Travel Insured
- Perform other duties as assigned to support Travel Insured systems, projects, or departmental needs
- Embrace and practice the Company’s principles
Competencies:
- Ability to develop system solutions to meet business needs that reflect a clear understanding of the objectives, practices, and procedures of the Organization
- Accountability for responding in a timely, professional manner to issues surfaced by business partners
- Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information; carefully evaluates alternative risks and solutions before acting
- Builds and maintains effective relationships with colleagues, customers, and vendors
- Ability to positively influence others to meet position goals and objectives
- Strong communication, facilitation, negotiation, problem solving, project management, and training skills
- Overcomes challenges and achieves goals through resourcefulness and perseverance
- Ability to readily adjust to multiple demands and constituencies, shifting priorities, and rapid change
Qualifications:
- com Administrator Certification required
- 1+ years working experience as a Salesforce.com Administrator
- Bachelor’s degree or equivalent work experience
- Strong understanding of Salesforce.com best practices and functionality
- Experience with both Sales and Service Cloud
- Programming experience in Apex, SQL, or scripting languages is a plus
- Marketing Cloud, Pardot, and/or Einstein Analytics experience is a plus
#LI-MS
Qualifications
Experience
Preferred
1 year: 1+ years working experience as a Salesforce.com Administrator
Crum & Forster
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