Salesforce Admin/ BA

Requirements • Bachelor's degree in Technology related field or work experience equivalent • Sales Cloud and Service Cloud experience required • Healthcare insurance experience highly preferred • Salesforce Certified Administrator (Advanced Admin preferred or the ability to acquire within first year of employment) • Experience as a Salesforce Professional (not just a User) • Experience with writing user stories • Experience delivering enterprise software solutions • Experience with sales and sales operations business processes Overall responsibilities: • The Salesforce Systems Analyst will be responsible for helping to build and support world-class applications to automate and improve productivity of the business processes across all ADS departments (Sales, Marketing, Support, Legal, Finance, etc.). • The Candidate will be responsible for partnering with Business Stakeholders and the Development team. • Create user stories and work closely with Product Owner and product Managers to effectively create and manage backlog • Understand the impact of requirements to business processes and technical landscape. • Configure and customize systems to meet requirements. • Maintain and enhance workflows, functions and configurations within Salesforce. • Work with development, and production support teams to communicate, verify, test, and deploy the desired functionality changes. • Troubleshoot issues and implement solutions in Salesforce and associated systems that support business and internal processes. • Encourage adoption of new functionality by deploying training and documentation. • Communicate regularly with the user base regarding new features, enhancements, and changes. • Document processes, field maps, procedures, and workflows. • Manage multiple competing priorities through effective organization and communication. • Experience with integrations and cloud-based business applications • Knowledge of software development languages such as Salesforce Apex, Java, JavaScript, etc. • Ability to manage time effectively, understand directions, work both independently and as part of a team • Strong problem-solving skills