PGIM Investments | Manager, Salesforce Systems Administrator

Job Classification:

Technology - Software Development/Quality Engineering

PGIM is the diversified asset management business of Prudential Financial, Inc. ( NYSE: PRU ). With $1.4 trillion in assets under management, and 38 offices spanning 16 countries, PGIM is among the world’s top-10 largest asset managers. Comprised of seven self-governing asset management divisions, each PGIM business offers a distinct workplace culture that aligns with the firm’s ultimate objective: to provide premier service to our clients while fostering an inclusive workplace culture that is rooted in trust, respect and equality.

Our Business:

PGIM Investments is a diversified distributor of asset management capabilities, with over 100 actively managed funds globally. We are dedicated to helping clients tackle their toughest investment challenges and base the foundation of our investment strategy around collaboration and innovation. Our leadership team welcomes new ideas and challenging the status-quo and are committed to developing talent for long-term success.

Our Role:

PGIM Investments business is seeking a Salesforce System Administrator with ability to think strategically and tactically utilizing their significant practical hands-on experience, to build state of the art solutions that drive positive sales outcomes. The Salesforce System Administrator will implement and maintain Salesforce solutions across multiple SAAS domains e.g. Sales and Marketing Cloud, Workflow solution, Content collaboration platforms. The Salesforce System Administrator will assist with evaluation of new products, solutions, and technologies including hands-on proof of concepts (POCs) collaborating with business stakeholders, vendor resource, and technology groups within and outside of PGIM Investments.

The candidate will be responsible to work with Business stakeholders, Scrum Masters, DevOps, Backend and Architecture teams to successfully deliver cross-functional projects. The candidate will design, create, test, and deploy solutions across multiple technology domains.

As we continue to transform and improve experiences of our stakeholders across all sales verticals, we aspire to attract and retain top talent to create a diverse, engaged and fulfilled workforce, as well as maintain our top-tier, rock solid marketplace reputation. We prioritize continuous improvement and adopt practices that will enable agility and customer-centricity. The Technical Lead will be expected to showcase continuously learning mindset, adopt contemporary techniques, and utilize their experience to assist with the transformation creating positive outcomes.

Your Required Skills:

• Provide technical expertise to support the strategic initiatives across Sales organization
• Engaging in conversations with sales business partners (External, Internal wholesalers) to identify requirements, needs and gaps aimed at technology driven transformation
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
• Review and advise on Salesforce platform solutions to ensure they comply with leading Salesforce architecture and development practices, align to internal integration patterns and practices, align to internal security and compliance needs, and adhere to CRM program architecture guiding principles.
• Lead and support proof of concepts and test and learn activities

Your Desired Skills:

• Demonstrates a customer-centric engineering mindset with outside-in perspective
• Established success working in a “test and learn environment” with proven learning agility
• Exhibits strategic thinking capabilities, strong execution, and accountability for outcomes
• Embraces emerging technologies with the ability to recommend innovative solutions that drive business value
• Is a change advocate; demonstrates the capabilities required to thrive in a nimble, fast-paced, often ambiguous environment
• Creates collaborative working relationships with colleagues quickly, is an active listener; is skilled in crucial conversations, demonstrates courage and curiosity – is not afraid to fail

Qualifications:

• Must possess an undergraduate or graduate level degree
• Minimum 5+ years working with the Salesforce platform, working in Lightning, Process Builder, Triggers, Workflows, Validation Rules, Custom Objects, Custom Fields, Data Loader, Email-to-case, Rollup Summaries, Change Sets, Reports and Dashboards, Report types, App Exchange, Salesforce mobile application is a must
• Professional appearance and the ability to communicate complex technical information in a clear and tactful manner
• Ambition to learn and utilize emerging technologies while working in a stimulating team environment
• Proven ability to learn and adapt to change quickly and easily
• Experience delivering business capabilities for Investment Industry plus
• Prior experience with enterprise integration applications or techniques a plus
• Experience with Salesforce Marketing Cloud is a huge plus
• Experience with Agile Kanban delivery framework

Our Culture:

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.