Salesforce Administrator

RESPONSIBILITIES:
Kforce has a client in Juno Beach, FL that is seeking a Salesforce Administrator.

Summary:
In this role, the Salesforce Administrator will be part of our Salesforce Admin support team who will take charge of the quality of our Salesforce platform updates and data, along with broader contributions to the day-to-day configuration, support, maintenance and improvement of our SFDC environment. The Salesforce Administrator will primarily utilize service Cloud and Field Service Objects, custom objects and integrated applications. They will work closely with other admins in the team and subject matter experts to assist in identifying, developing, testing and deploying new business processes on the platform. The successful Salesforce Administrator will be interested in cultivating their Salesforce Admin skills and taking on additional responsibility in support and DevOps over time.

Responsibilities:

• Work closely with stakeholders, admins and end users to define requirements for internal applications and process improvements primarily related to Salesforce.com and shepherd those initiatives through build, UAT, and release
• Provide frontline support of the platform, resolving issues & handling requests as they surface
• Act as an administrator of the Salesforce platform, including the creation and maintenance of workflows, custom fields, reports, dashboard development, and data flow management
• Create and manage reports and dashboards for all levels of the organization
• Perform general administrative tasks such as user administration, security settings and customizing apps, objects, layouts and fields with proficiency
• Collaborate in the planning, design, development, testing and deployment of new and improved apps, integrations, automation and other enhancements
• Meet with decision makers and end users to gather, understand and define/document requirements and goals

REQUIREMENTS:

• Salesforce Administrator certification and/or at least 3 years of experience configuring or testing Salesforce Lightning in Service Cloud required
• Certification in Field Service Lightning is preferred
• Experience in configuring and administering Salesforce Field Service component is required
• Proficiency required in Salesforce administrative skills, such as user and profile management, custom objects, page layouts, record pages, flows, validation rules, reports and dashboards
• Understanding of the Salesforce data model and practical knowledge in importing, exporting and cleaning data as well as SOQL knowledge required
• Ability to translate user requirements into project scope and test scenarios required
• Familiarity with source code (such as GitHub) based development and deployment using DevOps processes preferred
• Strong understanding of the platform, with the ability to configure apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce.com best practices and functionality
• Some Salesforce development skills, including Apex, Visualforce, SOQL
• Strong data management abilities
• Experience in administering Salesforce in a multi-application environment
• Ability to learn quickly, stay organized, and communicate effectively is vital for success
• An affinity for data management, technical documentation and app deployment will stand out

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.